Airport Software Specialist
Airport 20/20 is a suite of software modules specifically written for Airport owners and operators to assist with managing their financial and operational requirements. Used in over 90 airport businesses world wide, Airport 20/20 is a fully integrated set of modules that combine to provide a comprehensive Airport Management System.
Airport 20/20 is a product from Gentrack, a software company that specialises in the development of utility billing and revenue management solutions and is headquartered in Auckland New Zealand, with offices in the USA and the UK.
Gentrack is owned by the world leading metering and measurement business – Landis+Gyr with annual revenues in excess of 2.5 billion dollars.
Our extensive industry experience built up over 20 years has earned Airport 20/20 a leading position in the airport market.
Consultancy
With dozens of installations worldwide and over 20 years of experience in implementing airport solutions, the Airport 20/20 team has a proven track record in rapidly implementing airport management solutions.The Airport 20/20 team deliver on time, to specification and within budget. But our consultancy services don't stop after implementation. Our global support teams will continue to work with you as requirements arise in the future and to adapt your Airport 20/20 solution as your needs evolve.
Key Benefits:
- Understanding your passenger and customer requirements, and evolving your airport management system to ensure maximum user and customer satisfaction
- Full implementation services, including installation, project management, configuration and data conversion to Airport 20/20 from your current system and interfacing to third party software systems
- Adapting your system to suit your specific measurement criteria
- Quality assurance through rigorous testing and proven project guidelines
Support:
With Airport 20/20 you can deliver great service to your customers, and to do that, we know the Airport 20/20 team needs to provide outstanding service to you.
Our Customer Service Teams are dedicated to provide you with the highest possible level of product support. In fact, the superior levels of customer support we provide are one of the keys to our success.
- Up to 24x7, 365 day, 30 minute maximum response support from one of our International Support Centres. Support is provided by fully trained Airport 20/20 System Consultants familiar with your system
- Telephone and Web based support during your normal business hours
- On-site visits when required. We'll come to you to solve issues and upgrade software and hardware if necessary
- Non-urgent support requests can be lodged on our Internet based Service Request System (SR-WEB). Our comprehensive SR System enables both our customers and the Airport 20/20 team to track and manage every support request lodged
Training
The Airport 20/20 training team can provide customised training for all your users.
We know that your internal teams each have different needs from an airport management system, so we customise our training programmes accordingly.
Training sessions are normally run on-site but can also be conducted at one of our offices. By the time your new airport management system is up and running, your teams will be fully conversant with the abilities and features of Airport 20/20.
Key Benefits:- Experienced trainers with significant Airport 20/20 expertise and extensive airport industry knowledge
- A customised training programme for each of your internal teams to ensure value and relevance
- Although the majority of training occurs during the implementation phase, our training team will continue to work with you to support updates, implementation of new modules and new version releases
Address
Airport 20/20Gentrack Ltd
Level 3, 25 College Hil
Auckland 1011
Auckland 1140
PO Box3288
NEW ZEALAND
Tel: +64 9 378 9055
Fax: +64 9 376 7223
Email: nigel.farley@airport2020.com
URL: www.airport2020.com