The worlds leading Airport company

Who we are

BAA is the world's leading airport company. We operate our airports in a way that seeks to meet the needs of passengers and airlines while at the same time providing an appropriate return on investment.

We are regulated on prices by the Civil Aviation Authority (CAA) and the Competition Commission. We are regulated by the Government and the CAA on all aspects of safety and security. We have a clear accountability to both public duty as well as to our passengers and our owner, Ferrovial.

We know that BAA is, and must be, a responsible custodian and developer of public assets, a good employer, a co-operative partner with government, an equitable partner to airlines, and a good neighbour in the communities where our airports are located, as well as an excellent business.
Best connected cities

BAA's three London airports, Heathrow, Gatwick and Stansted, have helped to make London one of the world's best connected cities. This is vital to the UK's economic success, through the growth of high-value trade in manufacturing and services.

In Scotland we have transformed connections to all the major cities, Edinburgh, Aberdeen and Glasgow. And in Southampton we have developed a very successful regional airport.

Our UK airports have been the catalyst for the growth of Europe's most dynamic low-cost aviation industry, which has made the social and cultural benefits of aviation open to everyone.

Who does what

Running airports is a complex business and we need to work in partnership with many other organisations to deliver a high-quality service. For an at-a-glance guide to who does what, take a look around our interactive airport.

Airlines

Responsible for checking passengers in, delivering hold baggage to its final destination, cargo, providing and fuelling aircraft, boarding passengers, passenger safety and on-board catering.

Civil Aviation Authority (CAA)

Controls all flightpaths and aircraft routes at UK airports, and regulates airlines, airports and NATS air traffic services. The CAA also sets airport charges at the London airports.

Commercial services

Individual businesses provide catering, shopping, car hire, car parking and banking services.


HM Revenue & Customs

Controls the import and export of goods, and prevents illegal activities such as drugs, tobacco and alcohol trafficking and trades in endangered species and child pornography.

UK Border Agency

Responsible for passport control and deciding who can enter the country. This service also deals with any deportation or asylum issues.

NATS

Looks after air traffic control and management, ensuring aircraft flying in UK airspace and over the eastern part of the North Atlantic are safely separated.

Public transport operators

Many independently run bus, coach, taxi and rail companies provide connections to and from our airports

Our performance

We're always aiming to provide a world-class service to our passengers and airlines. Here you can find out how we're doing in key areas.

Traffic

Our monthly news releases on air traffic cover the number of passengers we serve and the number of air transport movements.

Finance

BAA delisted from the London Stock Exchange on 15 August 2006 and is now owned by Ferrovial.

Customer service

We're always striving to exceed our customers' expectations.


Corporate responsibility

Every year we report on our sustainability performance. This data and our performance is verified by independent consultants in Environmental Resource Management (ERM).


Regulation

Our three London airports are price-regulated by the Civil Aviation Authority and the Competition Commission. Performance is reported to our regulator annually.