The UK Civil Aviation Authority
The CAA is the UK's specialist aviation regulator. Through its skills and expertise it is recognised as a world leader in its field. Its specific responsibilities include:
- Air Safety
- Economic Regulation
- Airspace Regulation
- Consumer Protection
- Environmental Research & Consultancy
The CAA:
- Ensures that UK civil aviation standards are set and achieved (SRG)
- Regulates airlines, airports and National Air Traffic Services economic activities and encourages a diverse and competitive industry (RPG)
- Manages the UK’s principal travel protection scheme, the Air Travel Organisers' Licensing (ATOL) scheme, licenses UK airlines and manages consumer issues (CPG)
- Brings civil and military interests together to ensure that the airspace needs of all users are met as equitably as possible (DAP).
In addition, the CAA advises the Government on aviation issues, represents consumer interests, conducts economic and scientific research, produces statistical data and provides specialist services. The UK Government requires that the CAA’s costs are met entirely from its charges on those whom it regulates. Unlike many countries, including the other JAA member states, there is no direct Government funding of the CAA’s work.
The CAA's Values
Following internal and external consultation with colleagues and stakeholders, the CAA has agreed a set of Values that guide our actions and are central to our way of working. They support the achievement of the CAA’s strategic ambition and goals, and the delivery of the principles of better regulation.
Our Values Are:
- Integrity - which guides our actions.
- Respect - which makes our working relationships effective.
- Collaboration - which gets the right people involved at the right time.
- Clarity - which is what people can expect from us.
- Learning - which ensures we take the initiative to improve.
- Drive - which delivers tangible outcomes efficiently.
Diversity and Inclusion
We take our responsibilities in Diversity and Inclusion very seriously, not just because it makes good business sense to get the best from our workforce but because it's the right thing to do for our business, our colleagues, our industry and society in general. We are looking to make further improvements in many areas, as you will see in our policies and plans, but we believe we are heading in the right direction.
View our policy on Diversity and Inclusion, published in December 2010.
Reporting, Information Requests and Appeals
The processes for reporting information to, requesting information from, and appealing against decisions made by the Civil Aviation Authority.
The CAA mission is to provide best practice regulation and expert advice that are independent and enable civil aviation to best meet the needs of its users and society in a safe and sustainable manner. The CAA is pleased to provide as much information as possible within legal and ethical constraints. As a 'Public Corporation' the CAA maintains and provides Records to the National Archive. It also operates under the Freedom of Information Act and the Environmental Information Regulations that provide rights to citizens.
The CAA operates Appeals processes that allow decisions made by the CAA to be challenged. The outcome of any Appeal is listed under Official Record Series 8
In addition the CAA provides means by which reports can be made to the CAA, including a 'Whistle Blowing' process that complies with the Public Interest Disclosure act of 1998.
Address
Civil Aviation AuthorityCAA House
45-59 Kingsway
London
WC2B 6TE
United Kingdom
Tel: 01293 567171
Email: infoservices@caa.co.uk
URL: www.caa.co.uk