Airport Resource Management Software / Systems

Resource Management Software Solutions for Airports

• Increased operational efficiency and reduced administration overhead to let you do more with less.
• Help track costs and improve billing for hours and resources used
• Improve handling efficiency, providing secure and reliable information
• Realize real savings.
• Reduce overtime cost

SITA WorkBridge is an industry-proven, standard system with the flexibility to efficiently adapt to individual services and our customers needs.

Key Solution Capabilities Include:

• Real-Time Operations Control (Automated scheduling and dispatching, situation awareness, field crew management, etc.)
• Planning and Rostering (Capacity planning, shift optimization, rostering, scenario simulations, cost analysis, etc.)
• Staff Management (HR database, holiday and sickness management, shift swapping, payroll info, post-labor analysis, etc.)
• Mobile Data Capture (Document services delivered and assign work using handheld devices and web solutions)
• Customer Service (Web based self service, requests registration, SLA documentation, etc.)
• Quality Control (Operational reporting, KPIs, SLA follow up, benchmark data, automated billing and validation, etc.)

SITA WorkBridge supports all Airport operations, including passenger services, ramp and special solutions for optimizing PRM operations.  

You can download brochures from the SITA WorkBridge web site: Click here

Optimised Airport Ground Handling Processes

The SITA WorkBridge Resource Management platform is made up of several modules that are dedicated to support all the critical ground handling process.

Short Term Planning and Roster Management - The system supports managers to make cost effective shift swapping, holiday and sickness management decisions, plus after-the-fact payroll follow-up and analysis. Integration to HR systems enables access and maintenance of updates staff information and skills.

Typical ‘one week prior’ scenarios are supported, also enabling the final calibration of staff plans according to changes in the flight plan and schedule. Allowing for forward simulations based on realistic flight data.

Long Term Planning and Rostering - Imports, maintains and updates flight schedules to perform workload and allocation calculations.

Supports scenario simulations for fast, realistic cost/benefit and “what-if” calculations.

Optimization algorithms calculate capacity requirements, optimal work plans, shifts and rosters.

Real-Time operational control - Intelligent scheduling and allocation software continuously monitors operations and optimizes work plans, taking into account real-time flight info, skills, ground crew status, travel times, etc. Allocation is performed to maximize utilization and efficiency of the workforce.

An alert monitor continuously monitors the situation and raises alerts in case of delays or other unexpected events.

Mobile Information and Service Registration - Mobile hand-held devices make instant communication of work assignments and flight information possible. Data capture capabilities and sign-off’s enables scheduling in accordance with the status of the entire operation. Service registration and signature capture ensures proper and timely invoicing.

Quality Control and follow-up -Customer and management reporting is enabled using a dynamic report-builder. Ensuring timely business intelligence both operationally and financially. Registration of services upon completion ensures accurate and timely billing exports.

Customer Service & Management - Secure self-service web portal lets customers access the status of their flights and initiate self-service transactions such as placing orders, retrieving task information, etc.

The customer can gain access to real-time and historical information related to the operational status.

Advanced reporting capabilities and business performance monitoring places focus on SLAs and benchmark analysis to continuously improve efficiency.

Flexible System Integration and Management

The SITA WorkBridge system is a very open and dynamic system. The technology enables integration to existing internal/external systems using a variety of protocols; including web services and XML.

Among other things, WorkBridge supports adapters for:

• Airport Flight information Systems
• Time and Attendance (TA) systems
• Invoicing systems
• Payroll systems
• HR systems