Global Managed IT Services for Airport and Airline Systems

ServiceTec Company Profile:

When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. Operating globally from bases in North America, Europe and the Far East, and with more than 1.5 million hours of experience, ServiceTec already supports well over 50,000 system devices and 1,000 self service devices to the world’s most stringent SLAs at some of the world’s major airports, including:

Greater Toronto Airports Authority:

ServiceTec was initially awarded the infrastructure support for the new Terminal 1 and existing Terminal 3 by the Greater Toronto Airports Authority. These support services have now been extended to include the new Pier F at Terminal 1 with ServiceTec providing IT infrastructure support services for CUPPS on more than 4,300 devices and associated peripherals and over 90 new Common Use Self Service Kiosks.

Minneapolis-St. Paul International Airport:

ServiceTec first began providing support of servers and network management on a range of systems at Minneapolis-St. Paul in 2001. Today ServiceTec provides system administration and hardware maintenance in both terminals, and provides two Senior Network Support Specialists to deliver network administration and support for the CAD systems for the airport’s police, fire departments and landside network.

John F. Kennedy International Airport:

ServiceTec was a key partner to ARINC for the new terminal at JFK and started providing IT support to JFK Terminal 1 in June 1998. In supporting and maintaining the ARINC MUSE system together with numerous FIDS devices located throughout the terminal, the on-site ServiceTec team continues to exceed both the terminal management group’s and airlines’ tight service delivery deadlines on 1,000 items. Today, ServiceTec provides support and maintenance services on a direct basis and supports all JAL’s back office equipment in Terminal 1. ServiceTec was recently awarded a 10 year service plaque by JFK.

San Francisco International Airport:

Working closely with the ARINC’s on-site team, ServiceTec was an integral part of San Francisco International Airport’s highly successful and complex new terminal commissioning. ServiceTec has been at San Francisco since 1998 and is now responsible for the repair, maintenance and upgrade of over 7,000 pieces of equipment, including over 2,500 MUSE workstations and associated peripherals, MUFIDS monitors, hand-held devices and intelligent terminals.

London Heathrow:

ServiceTec provides support and maintenance at London Heathrow Airport with a permanent team of engineers and support staff located on-site. 3,000 calls per month are successfully resolved within the airport’s stringent SLA criteria. In addition to supporting mission critical systems, ServiceTec also provides support for a wide variety of equipment including Common Use Systems and airline and ground handler desktop and check-in systems — well over 4,000 devices. ServiceTec also provides service support for the IRIS biometric system both at Heathrow and other UK airports.

Schiphol:

ServiceTec became the prime support contractor for SITA CUTE maintenance at Schiphol in 1996. ServiceTec continues to meet Schiphol’s objectives of keeping kiosk downtime to below 30 minutes per day and today provides managed services support on all operational systems in the terminal, including CUSS kiosks, automatic border passage (Privium), employee access control systems, dynamic display projects (roll-out, installation, project co-ordination and logistics), gate management systems, etc.
With a global network of extremely experienced, stringently vetted and highly qualified technicians managing and maintaining business, service and mission critical IT systems and infrastructures at the world’s largest airports, ServiceTec has the breadth of knowledge and the depth of expertise to deliver the tailored IT management, maintenance and support services that airports and airlines demand – not only today but well into the future.