Airport IT Support/Network Management/IT Maintenance/IT Service Management

When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. Operating globally from bases in North America, Europe and the Far East, and with more than 1.5 million hours of experience, ServiceTec already supports well over 50,000 system devices and 1,000 self service devices to the world’s most stringent SLAs at some of the world’s major airports.

ServiceTec has also introduced SAMSS – ServiceTec’s Airport Managed Service Solution - an uncomplicated, flexible and cost-effective IT service management solution selected by ServiceTec to meet the existing and future service desk and service management requirements of its existing and new clients.

Using SAMSS, ServiceTec is now able to design, develop, implement and support highly customised, expandable and comprehensive airport service desk and service management solutions to the precise specification of its customers. Capable of delivering numerous benefits to airports of all sizes and passenger levels, ServiceTec’s Airport Service Desk and Service Management Solutions help airports drive business success through excellent customer service and reduce resource drain by streamlining and automating operations.