Airport IT Support / Network Management / IT Maintenance / IT Service Management
When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. Operating globally from bases in North America, Europe and the Far East, and with more than 1.5 million hours of experience, ServiceTec already supports well over 50,000 system devices and 1,000 self service devices to the world’s most stringent SLAs at some of the world’s major airports.
ServiceTec has also introduced SAMSS – ServiceTec’s Airport Managed Service Solution - an uncomplicated, flexible and cost-effective IT service management solution selected by ServiceTec to meet the existing and future service desk and service management requirements of its existing and new clients.
Using SAMSS, ServiceTec is now able to design, develop, implement and support highly customised, expandable and comprehensive airport service desk and service management solutions to the precise specification of its customers. Capable of delivering numerous benefits to airports of all sizes and passenger levels, ServiceTec’s Airport Service Desk and Service Management Solutions help airports drive business success through excellent customer service and reduce resource drain by streamlining and automating operations.
Airport IT Support/Network Management/IT Maintenance/IT Service Management - 26/07/2011
ServiceTec contracted by Rapiscan Systems Ltd to provide out of hours & weekend help desk services for Rapiscan's UK customer baseServiceTec has been contracted by Rapiscan Systems Limited to provide out of hours and weekend help desk services for Rapiscan’s UK customer base. The service is provided via SAMSS – ServiceTec’s Airport Managed Service Solution - an uncomplicated, flexible and cost-effective IT service management solution that meets the service desk and service management requirements of airlines and airports of all sizes.
Rapiscan Systems is a leading global supplier of security inspection solutions utilising X-ray and gamma-ray imaging, and advanced threat identification techniques such as neutron and diffraction analysis. The company's products are sold into four market segments: Baggage and Parcel Inspection, Cargo and Vehicle Inspection, Hold Baggage Screening and People Screening, and have an installed base globally of more than 70,000 security and inspection systems.
ServiceTec’s dedicated SAMSS Service Desk, manned by analysts highly qualified and experienced in airport and airline service management, also supports Schiphol International, London Heathrow and Munich, delivering end-to-end Incident and Problem Management of Common Use and Transfer Kiosk services