Airport IT Support / Network Management / IT Maintenance / IT Service Management
When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. Operating globally from bases in North America, Europe and the Far East, and with more than 1.5 million hours of experience, ServiceTec already supports well over 50,000 system devices and 1,000 self service devices to the world’s most stringent SLAs at some of the world’s major airports.
ServiceTec has also introduced SAMSS – ServiceTec’s Airport Managed Service Solution - an uncomplicated, flexible and cost-effective IT service management solution selected by ServiceTec to meet the existing and future service desk and service management requirements of its existing and new clients.
Using SAMSS, ServiceTec is now able to design, develop, implement and support highly customised, expandable and comprehensive airport service desk and service management solutions to the precise specification of its customers. Capable of delivering numerous benefits to airports of all sizes and passenger levels, ServiceTec’s Airport Service Desk and Service Management Solutions help airports drive business success through excellent customer service and reduce resource drain by streamlining and automating operations.
Airport IT Support/Network Management/IT Maintenance/IT Service Management - 24/01/2012
ServiceTec will be Exhibiting at Passenger Terminal EXPO 2012 in Vienna at Stand: 6130ServiceTec – the world’s leading independent provider of Managed IT Services to Airport and Airlines – will be exhibiting at Passenger Terminal EXPO 2012 in Vienna, Austria from 18th - 20th April 2012.
Founded in 1989, ServiceTec provides airports and airlines of all sizes with comprehensive, customized, strategic and mission critical Managed IT Services to ensure the ongoing availability of business and mission critical systems, including passenger check-in systems, baggage handling systems, Common Use Kiosks, and biometric and access control systems. ServiceTec supports well in excess of 50,000 airport system devices and over 1,000 airport self service devices to some of the world’s most stringent SLAs.
ServiceTec was recently awarded major contracts with the new Berlin Brandenburg International Airport where, as a major and long term partner of ARINC, ServiceTec will handle the installation and maintenance for the vMUSE rollout for over 300 check-in, back office and boarding gate workstations which will be used by 31 airlines and handling agents. ServiceTec will use SAMSS (ServiceTec's Airport Managed Service Solution) to record, monitor and manage all service and maintenance calls placed by airport staff.
SAMSS is an easy-to-use, powerful, expandable, flexible and cost-effective IT service management solution developed specifically to meet the service desk and service management requirements of airlines and airports. Underpinning the dedicated Service Desk, manned by analysts highly qualified and experienced in airport and airline service management, SAMMS delivers numerous benefits, and currently supports Schiphol, London Heathrow and Munich international airports (in addition to the new Berlin Brandenburg International Airport), delivering end-to-end Incident and Problem Management of Common Use and Transfer Kiosk services.
ServiceTec was also recently selected by the Metropolitan Nashville Airport Authority (MNAA) to provide on-site IT systems support for emergency network monitoring, network and desktop support at Nashville International Airport (BNA). ServiceTec’s customers include: Berlin Brandenburg International Airport, John F Kennedy International Airport, London Heathrow International Airport, Manchester International Airport, Minneapolis-St.Paul International Airport, Munich International Airport, Nashville International Airport, Oakland International Airport, Raleigh-Durham International Airport, San Francisco International Airport, and Schipol International Airport.
About ServiceTec
Operating from bases in Europe, North America, Canada and the Far East, ServiceTec is the world’s leading independent provider of Managed IT Services to airports and airlines. With a global network of vastly experienced, stringently vetted and highly qualified technicians, ServiceTec has years of expertise in managing and maintaining difficult and sensitive airport and airline IT systems faster and more efficiently than any other IT service provider. From the maintenance and support of business critical systems, on-site and remote service desks, and systems configuration and management, to project management and the design, development and implementation of entire systems and solutions, ServiceTec’s proven capabilities extend across the entire airport IT infrastructure.
ServiceTec will be Exhibiting at Passenger Terminal EXPO 2012 in Vienna at Stand: 6130
Passenger Terminal EXPO 2012: 18th - 20th April 2012, Vienna, Austria
The world's leading international airport terminal conference and exhibition
Passenger Terminal EXPO provides the most significant opportunity for airport and airline industries to debate current issues and form business relationships on a global scale. 2012 will be the 18th international conference and exhibition for passenger terminal design, management, security and technology.
Passenger Terminal EXPO 2012 over three days will bring together CEOs, senior airport and airline executives, architects, engineers, key decision makers, suppliers and buyers from all over the world to pool information and exchange ideas about the future development of the airport industry.
The Passenger Terminal EXPO conference and exhibition is a world-class event that attracts over 3,500 attendees from airports, airlines, aviation authorities and related businesses, with at least 85 countries represented each year.
We look forward to seeing you in Vienna.
Airport Suppliers are an official Media Partner for this event.