Airport IT Support / Network Management / IT Maintenance / IT Service Management
When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. Operating globally from bases in North America, Europe and the Far East, and with more than 1.5 million hours of experience, ServiceTec already supports well over 50,000 system devices and 1,000 self service devices to the world’s most stringent SLAs at some of the world’s major airports.
ServiceTec has also introduced SAMSS – ServiceTec’s Airport Managed Service Solution - an uncomplicated, flexible and cost-effective IT service management solution selected by ServiceTec to meet the existing and future service desk and service management requirements of its existing and new clients.
Using SAMSS, ServiceTec is now able to design, develop, implement and support highly customised, expandable and comprehensive airport service desk and service management solutions to the precise specification of its customers. Capable of delivering numerous benefits to airports of all sizes and passenger levels, ServiceTec’s Airport Service Desk and Service Management Solutions help airports drive business success through excellent customer service and reduce resource drain by streamlining and automating operations.
Global Managed IT Services for Airport and Airline Systems - 12/02/2010
Heathrow's Terminal 2 closed on 21st November, after handling more than 316 million passengers in its lifetime, including the Beatles, to make way for a new GBP 1 billion replacement. Contact usThe Terminal, as well as the neighboring Queen’s Building, is now being demolished but not before the ServiceTec team de-installed all of the remaining IT equipment - 170 sets (approximately 800 items), and cleaned, wrapped and delivered it all to an off-site storage location. The last items were removed from the Terminal on 27th November.
T2B – the first phase of London Heathrow Airports redevelopment – became fully operational on January 12, thanks to the hard work undertaken by ServiceTec’s highly skilled and motivated team who successfully completed the desk and iMUSE installs on time. Paying tribute to the ServiceTec Team’s performance, Phil Rackstraw - Heathrow Strategic Relationship Manager, ARINC - said: "During early November, the LHR ServiceTec team were faced with not only maintaining the daily operation, but delivering 2 major projects: installing the iMUSE kit for the new T2B gates and decommissioning the whole of Terminal 2.
They rose to the challenge, meeting the customers target dates - a great team effort." Despite its numbering, Terminal 2 was the first of Heathrow’s terminals to open. Originally called Europa Building, Terminal 2 changed its name after the opening of Terminal 1 in 1969. When it opened, the terminal was designed to handle 1.2 million passengers annually but has regularly handled 8 million passengers in recent years. The new Terminal 2 will cover 180,000 square meters - more than three times the size of the old one - and will initially be able to handle 20 million passengers a year. BAA says the building will have a carbon footprint that is 40% smaller than the buildings it is replacing, in part through the use of solar panels on its roof as well as better use of natural daylight.
The design also allows for the addition of a satellite terminal, increasing its capacity to 30 million passengers a year. Terminal 1 will close after this second phase is completed, currently scheduled for 2019.
ServiceTec Airport
Services International
The Spirella Building
Letchworth Garden City
Hertfordshire SG6 4ET
UK
t: +44 (0) 1462 476200
f: +44 (0) 1462 476210
e: info@servicetec.com
ServiceTec International Inc
12007 Sunrise Valley Drive
Suite 355
Reston, Virginia 20191
USA
t: +1 703 259 4000
f: +1 703 259 4001
e: info@servicetec.com
www.servicetec.com