Airport IT Support/Network Management/IT Maintenance/IT Service Management
When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. Operating globally from bases in North America, Europe and the Far East, and with more than 1.5 million hours of experience, ServiceTec already supports well over 50,000 system devices and 1,000 self service devices to the world’s most stringent SLAs at some of the world’s major airports.
ServiceTec has also introduced SAMSS – ServiceTec’s Airport Managed Service Solution - an uncomplicated, flexible and cost-effective IT service management solution selected by ServiceTec to meet the existing and future service desk and service management requirements of its existing and new clients.
Using SAMSS, ServiceTec is now able to design, develop, implement and support highly customised, expandable and comprehensive airport service desk and service management solutions to the precise specification of its customers. Capable of delivering numerous benefits to airports of all sizes and passenger levels, ServiceTec’s Airport Service Desk and Service Management Solutions help airports drive business success through excellent customer service and reduce resource drain by streamlining and automating operations.
Global Managed IT Services for Airport and Airline Systems - 14/07/2010
The Lilac PinServiceTec Airport Services International has announced that it's Technical Manager - Carl Shallcross - has passed the ITIL 'Managing across the Lifecycle' examination and is now qualified as an 'ITIL V3 Expert' and eligible to wear the Lilac Pin.
There are four levels of certification within the ITIL V3 scheme:
* ITIL V3 Foundation in IT Service Management
* ITIL Intermediate Level - Service Lifecycle & Service Capability Streams
* ITIL V3 Expert Certificate
* ITIL V3 Master Qualification
The ITIL V3 Expert Certificate is awarded to candidates that have demonstrated a superior level of knowledge of ITIL V3 in its entirety. There are just a handful of ITIL V3 Experts in the UK and well under 100 in the world.
"More and more customers and potential customers are looking for an increasing degree of ITIL maturity in potential suppliers," explained Carl Shallcross. "We recently announced our comprehensive ITIL V3 conformant managed service solution and undertook further investments in time, knowledge and financial support will be made to develop the solution into a considerable extension to our service catalogue. My gaining ITIL V3 Expert certification is a major step in this programme."