Lost and Found Luggage Tracing Software

Lost and Found Luggage Tracing Software - 03/10/2011

Handling of lost bags in Baggage Arrival Services remain a hot issue but it becomes very critical in case of big disruptions of the flight / baggage operations due to extreme weather conditions, strikes, … Air France and KLM are currently implementing the new BagAssist self-service solutions module, called OnlineAHL, to overcome such chaotic situations having the passengers leaving the airport quickly and releasing the staff pressure that can concentrate on solving the baggage incidents.

SkyAssist, the Belgian provider of advanced niche IT software for the Air Transportation Industry, has presented the new BagAssist self-service module called OnlineAHL during its user conference in June. The OnlineAHL module is the internet secured solution for the passenger to register a baggage incident on internet in case of big disruptions of flight / baggage operations (like extreme weather conditions, strike, …), in order to avoid uncontrollable situations and big queues resulting in a reduction of quality service to the passenger. A high automated input process by pre-populating the input fields is also applied to minimize passenger manual data entries.

With major incidents last years (volcano, storms, snow, …), it became critical to have a self-service solution that would allow the passengers to enter their baggage declaration themselves outside the airport area, within a limited timeframe and following security fraud prevention rules. The chaotic situations that resulted from the incidents, with enormous queues and passengers leaving the airport angry and frustrated with no information nor chance to declare their missing items will become vision of the past with the implementation of the OnlineAHL module that will be implemented as pilot mid October 2011 in CDG and AMS by Air France and KLM, published on their website within an I-Frame and with extension to the entire network in a second phase. The application is integrated with WorldTracer web services, meaning an immediate file reference creation and tracing process start. The passenger can also receive email confirmation with declaration document, custom document and any other required pdf file attached, and eventually an SMS.

Not only the newest technology standards are applied but the high automated input process by pre-populating the input fields will assist the passenger in a smooth and accurate declaration process of his missing bag. And in addition, it fits perfect in the global BagAssist solution offered to the Arrival Services aimed to drastically increase your staff productivity and therefore decrease your labour cost by adapting and re-engineering your department processes to map them to industry standard best practices.