Airport Baggage Management Solutions
In today’s competitive world of global aviation, Zafire has built a reputation for developing software solutions that help airlines to bring greater speed, security, and accuracy to their ground handling operations. Zafire’s web-based baggage reconciliation system (BRS) FirstBag is an innovative International Air Transport Association (IATA) standard solution to the long standing problem of baggage reconciliation, and is used by 44 airlines in various locations around the world. Using the distributive power of the Internet, FirstBag provides access to real-time information which enables airport and airline staff to track and manage passenger and aircrew baggage from check-in to bag retrieval.
Easy to install and intuitive to use, FirstBag reduces the percentage of lost baggage due to manual mishandling, reduces the amount of lost baggage due to unorganised working practices in bag rooms, reduces the time required for interline baggage transferral (to less than the industry standard of 50 minutes between transfer flights), ensures that bags are loaded into the correct containers, and limits human error in baggage handling by providing the tools to make informed decisions.
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Airport Baggage Management Solutions - 24/01/2012
Zafire Aviation Software - FirstBagKiosk - Zafire Kiosk provides a very clear and intuitive interface which guides passengers step-by-step through the lost baggage reporting and tracing processZafire Kiosk provides a very clear and intuitive interface which guides passengers step-by-step through the lost baggage reporting and tracing process:
- Select the language in which all screens and prompts are to be displayed or spoken.
- Scan baggage receipt and select luggage type and colour from a set of illustrations.
- Add details of flight or flights, contact and address details, and where and when the baggage is to be delivered.
- A check is made to establish whether the luggage has already been logged on WorldTracer and if so, the results are displayed. If not, a missing baggage file is created and sent to WorldTracer and the tracing process commences.
- A customised apology letter is printed detailing the next stage of tracing, together with the passenger’s reference number and contact details.
Kiosk Features
- Multi-lingual interface with a minimum of 8 languages and voice prompts
- Two-way video or audio support from a managed support centre
- Ability to control the kiosk display remotely
- Address and postcode verification for many countries, with more being added regularly
- Live flight schedule retrieval
- Printing of customs and apology letters
- Secure browser
- Control panel which enables administrative staff to configure the layout of the apology letter, add or change languages, monitor kiosk usage, downtime, average time to complete a file, and retrieve SMS, flight, and address data.
- Report details can be sent to customer’s email address or via SMS
Kiosk construction
- Stand alone or wall mounted
- 19” anti-vandal touch screen
- Anti-vandal keypad and trackball
- Barcode scanner
- Anti-vandal telephone for operator support
- Webcam
- Full frontal livery of customer’s choice
Kiosk Support
Zafire offer three levels of support for Kiosk, which range from hardware replacement and automatic upgrades to audio or visual call centre support using your own staff or ours.
If you would like to discuss this product with a Zafire representative, please email us, or call us on 01295 701 810.