|Company||Rome–Fiumicino International Airport "Leonardo da Vinci"|
A new historical record for Fiumicino in passenger satisfaction. According to the most recent surveys carried out by the International Airport Council, the international association that independently measures the perceived quality in over 300 airports worldwide, in the third quarter of 2019, Fiumicino airport recorded a new absolute record, reaching a rating of 4.46 on a scale out of 5. This is the best quarter ever, and confirms the excellence of the principal Italian airport, which ranks first in traveller satisfaction, surpassing all European and American airports with more than 40 million passengers.
The record for this quarter shows the efficiency of the Fiumicino management during the summer months, traditionally the most challenging for the airport sector, given the concentration in a few weeks of the most significant traffic peaks of the year. The Roman hub, from the beginning of 2017, has surpassed all major destinations in Europe and in the United States, in the opinion of travellers. It is the result of the “Atlantia cure”, the investment, innovation and quality of a service strategy introduced by the parent company which has allowed the airport to climb the rankings in all infrastructural and service areas in just five years.
More specifically, among the services that have registered the most significant growth in the opinion of travellers are the electronic gates (e-gates), for which Fiumicino has become the airport with the world’s highest percentage of passengers being able to use electronic passport control, thanks to the collaboration with the Ministry of Foreign Affairs, Ministry of the Interior and ENAC. The list of services evaluated by passengers also includes the general comfort of the airport, staff courtesy, waiting time at security checkpoints, clarity of information to the public, and airport facilities.
“This new record,” declared Managing Director of ADR Ugo de Carolis, “ has once again demonstrated the levels of excellence of the Leonardo da Vinci international airport, increasingly attractive for passengers and airlines. This is the result of a joint effort which has involved the ADR management company together with the entire airport community. The next challenge will now be not only to maintain the excellent performance, but to exceed it thanks to new investments in innovative technologies and services”.
Aeroporti di Roma, a company of the Atlantia Group, manages and develops the airports of Rome Fiumicino and Ciampino and carries out other activities related and complementary to airport management. Fiumicino has two passenger terminals and is dedicated to business and leisure customers on national, international and intercontinental routes; Ciampino is mainly used by low-cost airlines, express couriers and General Aviation activities. In 2018, ADR registered 48.8 million passengers as an airport system, with over 230 destinations in the world reachable from Rome, thanks to the approximately 100 airlines operating from the two airports. In 2019, the International Airport Council Europe awarded the Leonardo da Vinci the “Best Airport 2018” award. For the second consecutive year, Fiumicino has confirmed itself to be in first place in the ranking of the 20 European airports with over 25 million passengers in terms of service quality, technological innovation, and infrastructure efficiency. The award is in addition to the recognition of International Airports Council World which, also in 2019, for the second consecutive year, awarded the Leonardo da Vinci the “Airport Service Quality” award as the best airport in Europe among the hubs with more than 40 million passengers. ADR’s management capacity has also been confirmed by the awards received during 2019 from Skytrax, the leading international rating and assessment company in the airport sector, which confirmed the 4-star Skytrax award to Fiumicino in 2017.
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