Customer Experience Management for Airports Summit 2017

Event Information

In the increasingly competitive world of airports today, airports around the world are constantly evolving and growing at a rapid rate to keep up with then ever-increasing demand of passenger numbers- along with their expectations. As passenger number increase and airlines can do business with greater number of aiprorts, airports must increase their commitment to improve their service standards. Customers today are more knowledgeable and have higher expectations of airports than ever before. To achieve success, airports need to have exceptional strategic plans in place to be able to adequately manage the expectations of their customers. By prioritising customer service and experience, it sets the correct standards and direction moving forward to ensure customer is always at the core of every decision the airport makes.

It is also critical that as customer demands are increasing, airport operators have to understand their customers and their needs. Airport operators must understand what customers’ expectations are of a great passenger experience and where possible surpassing their expectations by going the extra mile to make sure that the customers are happy after all. The customer regardless airline Or passenger must be the number one priority.

This is why you must not miss the golden opportunity to be at Equip Global’s Customer Experience Management for Airport Summit 2017!

4 Exclusive Workshops ALSO available in this 4-Day conference programme.

Get ready to meet Top Performing Airports including but not limited to:

  • Seoul-Incheon International Airport, Korea
  • Frankfurt Airport Services Worldwide, Germany
  • San Antonio International Airport, USA
  • Lublin Airport, Poland
  • Cluj Avram Iancu International Airport, Romania
  • Airport Bratislava, Slovakia
  • Soekarno-Hatta International Airport, Indonesia
  • Malaysia Airport
  • AND many others….

Email to to find receive a complimentary copy of the brochure!

Group Discounts for 3 pax @ 7% OFF!!

Group Discounts for 5 pax @ 10% OFF!!!


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