Air Transport Communications and IT Solutions

Company SITA
Date 31.08.2011

Passengers, airlines and airport welcome convenient new service

Taiwan's busiest airport, Taiwan Taoyuan International Airport, is celebrating the successful introduction of the first common use self-service (CUSS) kiosks in Taiwan bringing fast and efficient check-in to its 20 million passengers. Already the new kiosks are proving to be hugely popular with more than 335,000 boarding passes issued in the first four months of usage.

Provided by SITA, the 52 new kiosks located in Terminals 1 and 2 allow passengers to check in for flights on ANA, Cathay Pacific, China Airlines, Delta, EVA Airways, Dragonair, KLM or TransAsia Airways from any kiosk. The flexibility this offers departing passengers ensures the best use of the kiosks, improving efficiency and reducing congestion in the busy terminals.

Jimmy Hu, Airport Service Manager of Cathay Pacific and CUTE Club Chairman at Taoyuan International Airport, said: "SITA has provided excellent service over the years to the airlines operating at Taoyuan International Airport and now these new common-use kiosks extend that great service.

"The implementation has gone very smoothly and already our passengers are enjoying the flexibility these easy-to-use CUSS kiosks provide. We look forward to further improvements and advanced passenger services provided by SITA."

The introduction of the SITA S3 CUSS kiosks is the first step in the end-to-end self-service vision for Taoyuan International Airport. The airport is discussing possible future enhancements with SITA including self-service bag drop and boarding.

Paul Dalton, SITA Regional Vice President, North Asia and Pacific, said: "Taoyuan International Airport is responding to passenger needs as more and more are demanding self-service. In fact, the latest SITA Passenger Self-Service Survey shows that 70% want self-service for more steps of the journey.

"In addition, SITA is helping the airlines operating at Taoyuan International Airport by providing a bundled solution for common-use services. This integrated approach ensures consistency across the various check-in channels available."

These improvements at Taoyuan International Airport are in line with the IATA Fast Travel program which aims to provide self-service options in five areas of a passenger's airport journey – representing annual savings of up to US$ 2.1 billion for the industry.


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