Airport Queue Measurement / Passenger Flow / Movement / Counting Solutions

Company Human Recognition Systems
Date 07.06.2013

Human Recognition Systems implements automated boarding solution for fast, secure and efficient self-service passenger experience

Human Recognition Systems, a leader in total biometric solutions, has deployed an automated self-service system at London Gatwick. The world-first trial of the end-to-end biometric solution is currently in use by passengers on selected flights in the North Terminal. Designed to improve security, passenger experience and operational efficiency, the technology has already received positive feedback from passengers, airport and airline staff highlighting the system’s speed and ease of use.

Powered by Human Recognition System’s MFlow solution, integrated with hardware from other specialist vendors, passengers check-in using designated self-service bag drops to deposit their hold luggage and enrol themselves biometrically via unobtrusive iris recognition technology. For passengers travelling with only hand baggage, the enrolment process takes place at security ticket presentation.

The trial programme enables enrolled passengers to pass through automated self-service gates to board an aircraft through the combination of iris recognition and the presentation of a valid boarding card. The system associates the iris template with the passenger’s boarding pass to simultaneously reaffirm a passenger’s identity, ensuring full compliance with airport security regulations.

Chris Baldwin, Change Manager at London Gatwick, says, “At Gatwick we are always looking at how we can improve and enhance the experience of our passengers. This innovative trial is an excellent example of how we are using cutting-edge technology to shape the future of travel through our airport.”

John Tonkiss, CEO at Human Recognition Systems states, “MFlow is already deployed in London Gatwick’s South Terminal for passenger identification and verification. This latest trial uses technology from the same proven platform but applies it to self-service, going a long way towards transforming the passenger experience. We are proud to be a core provider in this project which illustrates how self-service within the aviation space can be used to deliver an enhanced customer experience in addition to driving operational efficiencies.”

To find out more visit or follow HRS on Twitter: @HRS_biometrics

For further information please contact:
Media Safari
Marc Gossage / Ellie Rymer
T: +44 (0)1225 471202

Human Recognition Systems
Ian Cushion
T: 0151 254 2888

About Human Recognition Systems
Human Recognition Systems (HRS) is a leader in total biometric solutions. It provides innovative and trusted solutions built on extensive expertise in biometric technology combined with hassle free integrated design, installation and support. HRS serves global growth industries where physical identity assurance is of paramount importance with particular expertise in the aviation, construction and education sectors.

HRS has delivered the technology underpinning 4 of the largest biometric deployments in the UK including at the London 2012 Olympic Village. HRS enables its clients to confidently and efficiently manage risk by enabling real time control of operational activities and ensuring ongoing compliance. With HRS’ solutions clients can measure, inform and improve enterprise performance through applied identity assurance.

About Gatwick Airport
Gatwick Airport is the UK’s second largest airport and the busiest single-runway airport in the world. It serves more than 200 destinations (more than any other UK airport) in 90 countries for around 33 million passengers a year on short- and long-haul point-to-point services.  It is also a major economic driver for the South-East region, generating around 23,000 on-airport jobs and a further 13,000 jobs through related activities.


Human Recognition Systems
The Bunker
25 Innovation Boulevard
United Kingdom
L7 9PW
  • 44 (0)333 456 2001