GrayMatter contributes to ACI Publication for improving passenger experience and operational efficiency

Airports Council International (ACI) published The Passenger Facilitation Performance Metrics Handbook , to serve as guidance for airports collecting data to improve passenger satisfaction and operational efficiency.

The handbook will help airports identify and employ different types of key performance metrics in passenger facilitation. GrayMatter, with its specialist experience and credentials in airport analytics provided inputs to the publication.

“It’s a good initiative that has reached fruition with the help of expert inputs from a number of contributing entities,” ACI World Senior Manager, Facilitation and Passenger Services Jean-Sebastien Pard said.

“With demand for air services expected to double by 2037, airports are faced with the challenge to increase operational efficiency and contain costs all while improving the passenger experience and maintaining security standards.”

“This is very valuable guidance provided by ACI. GrayMatter team is glad to have contributed towards this initiative” said Vikas Gupta, CEO, GrayMatter

About ACI:

Airports Council International (ACI) , the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, customer-centric, and environmentally sustainable. As of January 2020, ACI serves 668 members, operating 1979 airports in 176 countries.

About GrayMatter:

GrayMatter is a Big Data, Analytics, Data Science, Artificial Intelligence & IoT Data Integration specialist company with over 200+ successful BI implementations across USA, EMEA & APAC across multiple industries. The Company was incorporated in January 2006 and today the GrayMatter team comprises of 160+ engineering and software professionals.

From its inception till now GrayMatter has developed its deep domain and analytics knowledge and has developed industry specific analytics products for Airport, Insurance and Manufacturing sectors. GrayMatter also has deep domain experience in Retail sector.

Research and Development for GrayMatter’s Airport Analytics (AA+) solution has been further fueled by €3 million investment by Tekes, a publicly funded expert organization for financing Research, Development and Innovation in Finland. The AA+ solution has also been certified on the SAP technology stack.

GrayMatter has been acknowledged and featured in Airports International, Airport World, Passenger Terminal, Airport Focus, Airline & Airport Suppliers, NASSCOM, SAP, Helsinki Hub, Airport Technology, Bloor International and many others.


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