INTOS at Maastricht Aachen Airport

Customer inquiry
Maastricht Aachen Airport (MAA) started the renovation of their passenger terminal in February 2018, in which both interior and exterior were tackled. The goal of the modernization was making the terminal more attractive to passengers and ensuring that it’s capacity can be expanded in the future. The renovation deadline: May 2018. Because of the short lead time, INTOS was asked to deliver a total of 11 counters, five check-in, five gate and one information desk within six weeks! We of course accepted the challenge.

Approach
INTOS advised MAA to opt for a standard INTOS counter and to customize this counter to the specific wishes and requirements of the airport. MAA opted for the DINOX counter where only a glass top was added and a raised floor was placed behind. Of course, INTOS also ensured the correct integration of the necessary equipment.

The installation process went stepped, because check-in capacity always had to be available. So while passengers checked in at the existing counters, INTOS together with Van der Lande replaced them one by one for the new desks until there were only new counters standing.

Result
Ing. Jack Dumoulin, Manager Projects & Infrastructure Maastricht Aachen Airport: “The collaboration with INTOS went really well. They were thinking along with us during the whole project. When problems arose within the already tight time schedule, INTOS prompt jumped in with a few adjustments to get things done in time. They always communicated in a clear way. The counters meet the picture we had in mind and the result may be seen! In short: INTOS is all in all a professional and pleasant company to work with.”

“In addition to the interior that we provide for large international airports, from Amsterdam to Algiers and from Dubai to Dubrovnik, it is also nice to serve smaller national airports. The counters we have created fit well with the fresh look and feel of Maastricht Aachen Airport”, says Jan-Willem Spanjaart, Business Development Manager INTOS.