Presenting the APOC Guidebook

Overview

The APOC (Airport Operations Center) Guidebook, recently published by ACI Europe, is a comprehensive resource, designed to give airports worldwide the reference for establishing and optimizing Airport Operations Centers, tailored to meet the demands of the modern airport ecosystem. AI is proud to have been able to contribute to the creation of this insightful document.

What the APOC Guidebook Delivers

1. Framework for Operational Excellence: The guidebook outlines the foundational principles for designing and implementing an APOC, from initial setup to advanced operational maturity. It provides a step-by-step methodology to ensure that airports achieve optimal coordination across stakeholders.
2. Tailored Best Practices: Leveraging extensive research and real-world applications, the guidebook shares actionable recommendations for key APOC functions, including collaborative decision-making, crisis management, and resource optimization.
3. Data-Driven Decision-Making: the guidebook emphasizes the critical role of data integration, predictive modeling, and performance monitoring in enhancing situational awareness and improving decision-making.
4. Sustainability Integration: The guidebook incorporates strategies to align APOC operations with global sustainability goals, addressing challenges such as energy efficiency, carbon neutrality, and environmental compliance.

With Airport Intelligence, customers are accompanied in scoping, defining & implementing their APOC project. Airport Intelligence’s senior experts have been involved in establishing and evolving the reference APOC in Brussels. Moreover, to this date, Airport Intelligence has already guided more than 10 European airports on their APOC journeys.

Our Unique Value Proposition What sets Airport Intelligence apart is our unmatched ability to bridge theoretical frameworks with practical implementation. Our tailor-made approach reflects:

• Operational Expertise: Developed and brought to the client by a team with hands-on experience managing airport operations still today, ensuring all recommendations are grounded in feasibility and impact.
• Proven Success: with a proven and well-developed framework, each time tailor-made guarantees the project outcomes match the reality of the airport ecosystem leading to successful implementations.
• Collaborative Approach: Our methodology involves co-creation workshops with internal (and external) stakeholders triggering change management as part of our project and laying foundations for a smooth and efficient go live.

Why This Matters Airports face increasing challenges such as fluctuating demand, increasing passenger expectations, increased pressure for cost effectiveness and environmental responsibilities. The concept of APOC responds to these challenges and this guidebook offers concrete insights to put this new way of working in place offering airports the key to:

• Enhance real-time situational awareness.
• Foster better collaboration among stakeholders.
• Minimize disruptions and operational inefficiencies.
• Meet evolving passenger expectations with agility.

Korijn Defever, General manager of Airport Intelligence says “ We are extremely proud to have been selected by ACI Europe to contribute to this valuable document and are convinced that this guidebook will support airports on their way to improved ecosystem collaboration in a pro-active and data-driven manner.”

Link to the PDF: ACI EUROPE APOC Guide Book.pdf

For more information, please visit our website www.airportintelligence.com or contact us via info@airportintelligence.com