Flight Announcement System / Public Address System / Passenger Information System
Simpleway is a global provider of passenger information systems for airports. Our core product is a unified passenger communications platform that takes user input from operators or information from real time data feeds and distributes it direct to the passengers through voice, visual, mobile and social channels.
We must remember that every journey is different and we can never be sure what to expect. On a nice summer day we usually arrive right on time at our destination, but on a cold winter day the unexpected can happen. Our plane might get delayed or rerouted, we might then miss our connection or our flight might get cancelled.
The goal of all public transit operators is to make every journey quick, smooth and pleasant.
We believe that the essence of making this a reality is giving passengers timely and accurate information at any point in time their journey, and in any situation they might encounter.
That’s why we have created our product – a unified passenger communications platform.
At the heart of the system is a powerful business rules engine that will enable you to fully design your passengers’ experience. For any situation – be it a delay, cancellation, rerouting or any kind of emergency – you can easily create a business rule that will deliver information to your passengers in any way you need it, at any time you need it and anywhere you need it. The system can control a wide variety of devices and generate messages for them – voice announcements for public address, visual messages for digital signage, interactive kiosks and led panels, mobile notifications for mobile apps, SMS, emails, webpages or updates of social network feeds such as Twitter and Facebook . All of these resources are available to you to provide relevant information like real-time situation updates or to create a revenue stream by displaying targeted advertisements.
As data is essential to passenger communication, the business rules engine is fed by a flexible data integration framework that can import and export real-time and schedule data from any medium in any format you can imagine – whether an industry standard or a customized format. The system is designed with multi-modality and multi-system in mind so as to achieve a seamless passenger experience in a fully converged transit system including all modes of transportation.
- Multi modal – for metro, tram, bus, railway and airports.
- Multi system – open for cooperation with 3rd party systems.
- Configurable using Simpleway Business Rules.
- Open API for data provision.
- Real-scenario driven information analysis.
- Targeted passenger communication.
- Comprehensive Administration Tools.
- Commercial advertisement space to reduce the operational costs.
- Compliant with ADA, EU regulations for disabled persons.
- Voice support in more than 30 languages.
- Independent of end devices.
- Station or Gate LCD and LED panels and voice announcements.
- On Board LCD and LED panels and voice announcements.
- Information Kiosks.
- Mobile applications.
- Web presentations and microsites.
Passenger information System
Simpleway offers a complete passenger information system solution for travel hubs. Simpleway products consist of several modules that cover all possible scenarios of flight-related information delivery to passengers. The system keeps them informed about their flight status via:
- Automated voice announcements – SimpleVOX
- Mobile phone information notifications – SimpleCUE
- Information display system (FIDS) – SimpleVUE
With a special focus on small airports, we also offer automated voice announcements triggered from “cloud” – a top service with a very competitive pricing structure.
Our aim is to offer passengers information on their flight status from the moment they leave their homes until they board their flights; although our services do not end there – at the airport of destination, we update each passenger on the unloading of their luggage.
The main benefit for the airports is that Simpleway products share a single back-end system that works for all the features mentioned above. There is no need for a dedicated interface between FIDS / BIDS or automated announcement data exchange, nor any need to contact several companies when a change has to be applied in one of the systems. Simpleway offers an all-in-one solution that runs on one platform, yet each system can still be run separately.
SimpleVOX - Natural Voice Announcements in Public Spaces
SimpleVOX can be connected to any existing analogue or digital PA system. Announcement triggering can vary from fully automatic to manually triggered from gate clients.
Voice libraries are not limited to general announcements such as boarding or gate change calls, but can include a full range of airline- or airport-related announcements, from a welcome message to a meal voucher when the passenger’s flight is canceled. Plus, a number of subsections can be added.
There is a special focus on the language quality of the voice announcements. Our audio experts work closely with voice talents to create recordings which are then cut into small segments and put together to make full sentences ready to be played via the PA system. This technology provides the best clarity and voice intelligibility. Standard voice libraries can be extended or re-created based on customer needs within a few weeks.
SimpleVOX is more than just a voice generator. It can also serve as the integration layer between different PA system zones or systems. It makes it possible for dynamic call routing between individual PA subsystems to be set up via Cobranet, a feature that has been fully exploited at Vancouver international airport – one of the world’s largest Bosch Praesideo installations.
SimpleCUE - Mobile Flight Information Notification System Distribution
SimpleCUE offers a revolution in communication between information systems of airports or airlines and passengers via mobile devices. iPhone/Android application, personalized websites and SMS are the tools of today for delivering up-to-date flight information to passengers on-line. With SimpleCUE we can reach more than 99% of mobile devices used worldwide, and even passengers using older devices are not excluded.
SimpleCUE application can include a map feature or WiFi-based navigation through the airport. All of the channels can deliver marketing information as well as the main message.
You can easily introduce service offers, duty-free shop advertisement or any other marketing material into all possible announcements distributed by SimpleCUE. Special customization is available for a wide range of brand requirements.
SimpleVUE – Flight Information Display System (FIDS)
With SimpleVUE, we offer a brand-new technology that has been developed with an emphasis on easy and flexible content creation. There are no limitations to screen design, and you can create a professional look from scratch or using a template in minutes. The role-based content management system ensures that each user can only perform permitted actions (content creation, publishing, scheduling, group management, manual override, etc.).
Airlines and third-party ground handlers can access SimpleVUE by using mobile or web-based user interfaces to insert flight updates manually. Following validation, these can be reflected throughout the entire system.
The text of the currently played voice announcement is displayed on the information panel. We believe that this should be a standard solution available at every airport to support disabled passengers. At present, it is only supported by a few systems because the required interface between AAS and FIDS is often missing. With SimpleVUE, however, the interface is no longer needed.
PC Call Station
A call station client SW is ready for installation to meet an agent’s needs at gate, baggage claim or operations areas.
This state-of-the-art and user-friendly ergonomic GUI can be fully customized according to individual customer needs.
The software is hardware and OS independent and can be installed even on mobile devices such as iPad or on CUTES to save gate desk space.
Simpleway was founded by Jakub Maler and Andrej Zachar in 2005 in Prague, Czech Republic. During the first years, we developed a number of high-profile web, mobile and desktop applications for various international companies such …
SimpleCUE has been distributing real-time information about flights and airport services at Vaclav Havel Airport Prague since 2012. Passengers can subscribe to the application via their iPhone / Android or other cell phone, email or …
All Simpleway products share the same core platform. Systems can be installed independently or as an all-in-one unified passenger information system. All features are available system-wide. For instance, a generated airport map can be presented …
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Simpleway HQ Europe
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162 00 Prague
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- +1 (307) 248 4033