Qwesteo

Real Time Customer Feedback Kiosk with Interactive e-ink Screen

Real Time Customer Feedback Kiosk with Interactive e-ink Screen.

Qwesteo, was created by Sébastien Lerouge, the founder of Eval&Go it is a privately owned French company.

Qwesteo offers a unique way of gathering & interpreting large amounts of invaluable customer feedback on site in real time at minimal cost.

Pertinent data is physically difficult to gather in situ, right where decisions takes place. Existing tools don’t work. The data collected can’t be translated into successful consumer-centred action.

Qwesteo is a powerful combination of bespoke hardware and software that enables people to give instant feedback on a product or a service with no strings attached. Consumers actually want to be heard and participate freely in generating large quantities of data about their experience.

Qwesteo autonomous tablets are specially designed and built, using patented technology, to work in demanding locations such as airports where versatility, autonomy security and connectivity are an imperative. With up to 4 months’ autonomy Qwesteo kiosks can be placed in exactly the right place without physical constraints of electric cables and sockets.

Each tablet is programmed online with a series of simple questions and sent directly to each tablet. Thanks to its interactive e-ink screen and a clever algorithm to rotate questions. This means you quickly cumulate large quantities of highly qualified data to truly understand the consumer experience.

Each consumer answers two or three simple rotating questions by pressing one of four ‘smiley’ or ‘textual’ choices. The answers to the first questions allows you to clarify where consumers stand on a given issue. They help mark a line in the sand however the simple follow up questions enable you to reach a real understanding of the consumer’s individual experience. Using powerful analytical tools and benchmarking against other ‘sites’, immediate action can be taken to improve the consumer experience on site in a continuous virtuous cycle.

Company Profile

  • Customer Satisfaction Smiley Kiosk

    Qwesteo is a stand alone autonomous customer satisfaction survey solution designed to gather and analyse large quantities of objective real time customer feedback about customer satisfaction levels in busy public places such as airports and train stations using an interactive kiosk.

    An e-ink display screen allows you to ask simple questions about the customer experience which can be answered by pressing on one of four smiley face buttons.

    Survey questions are managed online using the Qwesteo back office, in just a few minutes you can prepare a customer questionnaire which will be sent each individual Qwesteo interactive kiosk on your site via an integrated 3G card.

    You position each Qwesteo kiosk exactly where it matters without any physical constraints. Response data is sent back via the same 3G network and analysed automatically in a sophisticated yet easy to use analytical tool in the Qwesteo back office. You can then easily compare data from different devices and airport locations or even compare different airports with each other.

    Benchmarking the data is an invaluable part of the customer feedback solutions, Qwesteo is one of the easiest ways to benchmark different sites using truly objective data which is not person-specific but rather site specific. Rather than worry about categories of consumer profiles, Qwesteo is able to extract truly objective site-driven data about customer feedback on an on-going basis unlike a mystery visit which will only ever be a snapshot in time of the customer experience.

  • Interactive Customer Advanced Feedback Kiosk

    Qwesteo is a stand alone autonomous customer satisfaction survey solution designed to gather and analyse large quantities of highly qualified objective real time customer feedback about customer satisfaction in busy public places such as airports or retail stores.

    The e-ink display screen allows you to ask a short series of simple textual questions which help qualify answers and reach a true understanding of the consumer experience. Four customisable smiley face buttons can be associated with smileys or text which is displayed on the ink-ink screen.

    Questions are managed online using the Qwesteo back office. In just a few minutes you can prepare a questionnaire which will be sent each individual device on your site via its own integrated 3G card.

    Then all you have to do is choose the optimal position for each device by placing exactly where it matters without having to worry about any physical constraints thanks to the cable free device.

    Response data is then sent back via the same 3G network and analysed automatically in a sophisticated yet easy to use analytical tool in the back office. You can easily compare data from different devices and locations across an airport or even compare different airports with each other. Benchmarking the data is an invaluable part of the customer feedback solutions, Qwesteo is one of the easiest ways to benchmark different sites using truly objective data which is not person-specific but rather site specific. Rather than worry about categories of consumer profiles, Qwesteo is able to extract truly objective site-driven data about customer feedback offering an ideal way to measure customer satisfaction.

  • Customer Feedback Experts

    Qwesteo has a team of customer feedback experts which accompany customers. Their aim is to ensure customer feedback campaigns are optimised by setting clear objectives and by asking the right questions.

    With extensive experience in customer feedback surveys, the Qwesteo experts can share their experience gained working across a wide range of different industries.

    The experts know how to formulate questions in the best way to generate the right levels of response. They are equally available to help customers get the most out of the Qwesteo data analysis. This is where the customer insights lie and sometimes expert external advice helps to see bring these to the surface.

Contact Company

Eval & Go
Cap Omega
Rond Point Benjamin Franklin
34 960 Montpellier
France
  • +33 467 130 123
  • +33 611 402 061

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