Universal Aviation

Worldwide Ground Support Provider of Choice

Company Profile

• Universal Aviation Certified

  The Universal Aviation® Certified program is designed to recognize and distinguish independent ground handlers around the world that meet the stringent standards of Universal Aviation for quality, training, safety, consistency, and compliance.

  These are ground handling partners with which we’ve had long-standing relationships—as preferred ground handlers of our parent company, Universal Weather and Aviation, Inc. And certification is only offered to those handlers who have proven that they share our absolute commitment to the success of our clients’ missions.

  Client Benefits

  Operators can feel confident that when they chose a Universal Aviation Certified location, even in remote locales, they will receive the same level of service and commitment that they would at a Universal Aviation location. All members undergo the same training programs as Universal Aviation locations, must pass a rigorous audit, and must continually meet and exceed service standards.

  Benefits of joining the network

  Operating ground handling businesses in over 20 countries worldwide, we know what it takes to differentiate from the competition, build loyalty with a global audience, and succeed in this continually-evolving industry. We do this by consistently helping our clients reduce stress and drive risk out of their operation and doing everything it takes to help make their missions a success.

  The Universal Aviation Certified Program is designed to continue building loyalty and trust among our clients globally, and reward our partners who share in our commitment to them.

  As a member you will have access to our customer service and ramp training programs in addition to other joint marketing initiatives. You’ll also benefit by being the primary handler on the field for receiving traffic from Universal Weather and Aviation, Inc. and its clients. Your location will display Universal Aviation Certified branding and signage, and will still maintain its own independent brand identity. What is critical to us is that we see both of our organizations grow and succeed by exceeding our clients’ expectations on the ground.

  

• Ground Support Services

  Avoidance of delays is at the heart of every service we provide.

  Universal Aviation has the local knowledge and expertise to help reduce the inconveniences of international travel – such as obtaining local permits, processing passengers and crew through customs and immigration, and arranging other services through third-party suppliers. In addition, we adhere to strict operating and customer service standards that result in consistent, professional, and personalized service at every location we serve.

  Benefits include:

  • Comprehensive above-the-wing, ground support, and below-the-wing services
  • Arrangements made on our clients’ behalf with trusted third-party suppliers
  • Ensuring that all documents are handled and filed correctly, in a timely manner
  • Guaranteed credit for every transaction associated with the trip
  • Aircraft parked and secured by trained aviation professionals
  • Local staff members on hand to assist with direct routes through the city and other ground transportation needs

  Above-the-wing services:

  • Concierge services
  • Meet-and-greet for arriving passengers and crew
  • Airport escort through customs and immigration
  • Airport ramp-to-city services

  Flight support services:

  • ATC and ICAO flight plan filings
  • Landing and overflight permits
  • General declarations
  • Arrival and departure cards

  Below-the-wing services:

  • Aircraft towing
  • Baggage handling
  • Potable water and lavatory services
  • Ground power, airstart, and air conditioning services

  Crew and aircraft support services:

  • Security arrangements for passengers, crew, and aircraft
  • Catering and florist arrangements
  • Aircraft refueling arrangements
  • Ground transportation
  • Cabin cleaningLocal maintenance arrangements