Airport Baggage Management Solutions
In today’s competitive world of global aviation, Zafire has built a reputation for developing software solutions that help airlines to bring greater speed, security, and accuracy to their ground handling operations. Zafire’s web-based baggage reconciliation system (BRS) FirstBag is an innovative International Air Transport Association (IATA) standard solution to the long standing problem of baggage reconciliation, and is used by 44 airlines in various locations around the world. Using the distributive power of the Internet, FirstBag provides access to real-time information which enables airport and airline staff to track and manage passenger and aircrew baggage from check-in to bag retrieval.
Easy to install and intuitive to use, FirstBag reduces the percentage of lost baggage due to manual mishandling, reduces the amount of lost baggage due to unorganised working practices in bag rooms, reduces the time required for interline baggage transferral (to less than the industry standard of 50 minutes between transfer flights), ensures that bags are loaded into the correct containers, and limits human error in baggage handling by providing the tools to make informed decisions.
How FirstBag Works
FirstBag comprises two components, hand-held terminals (HHTs) which are used in the baggage room to scan and load bags, and workstations, which are used to perform administrative tasks and monitor loading progress for each flight.
FirstBag works in conjunction with airlines’ departure control systems (DCS). Each time that a passenger checks in a bag, it is allocated a unique bar code and the DCS sends a baggage source message (BSM) to FirstBag containing the passenger and bag information. FirstBag stores the information and associates it with the correct flight. When the bag arrives in the baggage room, the bar code is scanned using a HHT, and a check is performed to ensure that it matches the passenger and flight information held by FirstBag. If the bag passes the check, FirstBag authorises it for loading. If loading staff attempt to load a bag into the wrong container, FirstBag issues a warning and advises the correct location for the luggage, thus eliminating the ‘human error’ factor.
ICAO AAA Security Standard Compliant
FirstBag enables airlines to adhere to the International Civil Aviation Organisation (ICAO) AAA security standard by ensuring that all bags that are checked in are accounted for and authorised for carriage before being loaded.
FirstBag also records the position of each bag that is loaded, including container and position within container. This ensures that staff can quickly locate and offload luggage should the need arise (e.g. passenger is not travelling).
Internet Based - Greater Visibility & Real-Time Information
Unlike traditional closed systems, FirstBag utilises the distributive power of the Internet to allow real-time information to be easily shared between airports, airlines, and ground handlers, from anywhere in the world.
FirstBag enables operational staff to compare incoming flights with outgoing and estimate the time that will be available to transfer bags to connecting flights. Colour coded minimum connection times (MCTs) can be configured to enable staff to quickly identify instances where there is a danger of bags misconnecting with onward flights.
Reporting & Analysis for Improved Efficiency and Lower Costs
FirstBag includes a suite of flexible reports, which enable management to monitor employee and loading performance, and other parameters of key importance that can be used to increase efficiency and cut costs. In addition, details of misconnected bags based on IATA Reason for Loss codes can be used to extract data to identify trends in misplaced baggage.
Radio Frequency Identification (RFID) for Baggage Handling of the Future
FirstBag is designed to accommodate the rapidly emerging RFID technology. Zafire is convinced that RFID is the future of baggage reconciliation and has invested time and money acquiring the necessary knowledge to implement the technology in FirstBag. Zafire is currently working with one of its existing clients to make RFID a reality for their passengers.
This year we're back and aiming higher than ever with the return of our crowd stopping stand, where we will showcase significant enhancements made over the last 12 months to our front-line portfolio of aviation …