Brisbane Airport voted best airport staff in Australia & Pacific

Brisbane Airport has won the top award for the Best Airport Staff in Australia & Pacific at the 2025 World Airport Awards. 

This marks the second time Brisbane Airport has received this accolade, having previously been recognised in 2021.

The announcement was made overnight at the 2025 Passenger Terminal Expo in Madrid, Spain.

The survey evaluates the customer experience across all front-line areas of airport service and facilities, from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

Staff at Brisbane Airport continue to be praised for their courtesy, attentiveness, and professionalism in daily operations.

Mr Edward Plaisted, CEO of Skytrax said: “We are delighted to see Brisbane Airport recognised with this award for Best Airport Staff in the Australia & Pacific region. The results reflect the views of customers who encounter these teams throughout their airport experience, and the overall professionalism and care has clearly resonated with customers.”

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.

“We are incredibly happy that travellers from around the world have recognised the hard-working and passionate Brisbane Airport team. Our philosophy is simple: ‘Don’t worry, be happy,’ and that truly reflects our aim for all travellers,” says Brisbane Airport CEO Gert-Jan de Graaf.

“There are more than 20,000 people working at Brisbane Airport, and we expect that number to grow by 10,000 by the time the 2032 Games are here. For anyone keen to join Australia’s best airport team, there are jobs available even now.”

Brisbane Airport Executive General Manager of Aviation Ryan Both collected the award on behalf of the BNE team.

The Skytrax awards are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 565 airports.

The survey and awards are independent of any airport control or input.

The 2025 Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the survey period from August 2024 to February 2025.

2025 marks 100 years of Brisbane Airport’s growth from a tiny aerodrome to Australia’s third largest airport.

On January 1, Brisbane Airport became the first airport in Australia to announce that travel through its terminals was now via 100% renewable backed energy.

With more than $5 billion of investment planned as part of Future BNE including major refurbishments to existing terminals, the region’s best-connected commercial land, and much more—Brisbane Airport is truly connecting the world and creating the future.