Smart Kiosks and Interactive Terminal Maps introduced at Hyderabad Airport to enhance Passenger Experience

GMR Hyderabad International Airport Ltd. (GHIAL), part of the GMR Aero-led consortium and operator of India’s fastest-growing airport, has launched Virtual Information Kiosks (VIK) and interactive terminal maps at Rajiv Gandhi International Airport (RGIA), marking a major milestone in its digital transformation journey.

The rollout includes 10 strategically placed kiosks across check-in halls, boarding gates, arrivals, and baggage claim areas, offering passengers real-time flight updates, 3D navigation, emergency support, Wi-Fi access for international travelers, and instant feedback options. These kiosks are powered by a centralized system for consistent and up-to-date information.

Complementing the kiosks, GHIAL has introduced interactive terminal maps on its official website (www.hyderabad.aero), helping passengers plan their journey with detailed insights into gates, retail zones, dining options, and essential amenities.

Key Features Include:

1. Smart Flight Management: Real-time updates via touch screen or boarding pass scan
2. Wi-Fi Access: Passport-based login for international travelers
3. Advanced Navigation: 3D maps with QR code transfer to mobile devices
4. Emergency Integration: SOS alerts for medical, fire, and security support
5. Passenger Feedback: Instant input to improve services
6. Digital Maps: User-friendly design with coverage of parking, arrivals, departures, and service touchpoints

Mr. Pradeep Panicker, CEO, GHIAL, said, “At GHIAL, innovation is fundamental to how we operate and grow. As we advance on our journey to becoming a global aviation hub, the deployment of these intelligent kiosks and enhanced digital maps marks a significant step forward in our digital transformation agenda. Designed to enhance passenger convenience, these systems go beyond static information delivery. They are designed to offer passengers seamless support for their airport journey. Whether it’s a frequent business flyer or a first-time traveller, our objective remains consistent – to deliver a seamless, intuitive, and world-class airport experience.” 

This dual approach reflects GHIAL’s commitment to creating a smart, human-centered airport ecosystem, ensuring passengers receive timely, personalized assistance both digitally and physically.