Ostrum SaaS Platform

Ostrum SaaS Platform is the most advanced airport PRM (Passenger with Reduced Mobility) software globally and is designed exclusively for passenger assistance at airports. It brings passengers, assistance providers, ground handling staff, airline staff, and airport staff together to enhance PRM operations and passenger experience.

Key features of the Ostrum SaaS Platform include:

• Compliance with SLA: Ensures adherence to regulatory SLAs (such as ECAC) related to PRM handling.
• Beacon-based Location Verification: Enhances the reliability of task timestamps.
• Passenger and Agent Location Awareness: Provides real-time location tracking for both passengers and agents, including travel times.
• Communication Tools: Facilitates chat between the assistance control room and agents.
• Engagement for Cabin Crew and Pilots: Allows cabin crew and pilots to interact with PRM operations.
• Auto Allocation BOT: Reduces the need for manual task assignment.
• Advanced Analytics: Shares relevant data automatically with airport or airline management.
• Real-time Data Sharing: Integrates with AirportLab’s Community app for sharing PRM data with wider airport community.
• Improved Ontime Performance: Enhances the on-time performance and turnaround times of flights by automatically timing tasks correctly.
• Ostrum App: Available for download from app stores, for agents, pilots, and cabin crew.
• WhatsApp Integration: Enables direct passenger communication through WhatsApp.
• Passenger Assistance App: Dedicated app for passenger engagement, allowing passengers to make personalized assistance booking, be in touch assistance team during the airport journey and provide feedback at the end of the journey.

The Ostrum SaaS Platform is not only intuitive and fast but also packed with functionalities that make PRM operations seamless and efficient for PRM handlers, airports, and airlines.