Airport Baggage Handling and Management

Babcock offers unrivalled experience in operating, improving and maintaining complex baggage systems. Our in-depth knowledge of the complete baggage process, combined with our technical knowledge of baggage systems, makes us uniquely qualified to provide full asset and process management for our clients.

Our technical expertise is second to none, allowing us to fully maximise the performance of all aspects of a system installation, backed up by a comprehensive range of support services to improve efficiency across the board.

We strive to deliver a consistently excellent passenger service and are proud of our proven track record in ensuring that every passenger arrives with their bag, every time.

A brief overview of our service is provided below. Please do not hesitate to contact us to discuss your requirements in more detail.

Core Service Features

• 24/7 technical system support
• Routine Maintenance
• On-line software support
• On-site engineering technical support
• Maintenance management services
• System operations management
• Full asset and facilities management
• Service support packages are configured to meet an individual client's needs and reflect the level of intervention that is required to ensure the service level requirements of the customer are met
• Service levels are agreed with the emphasis on baggage rather than systems, and the performance indicators and subsequent improvement drivers ensure that the focus is on the passenger service

Key Customers

Babcock operates and maintains baggage-handling systems at some of the world's busiest airport terminals.