Airport Customer Flow Management
| Company | Qmatic Group |
|---|---|
| Date | 25.10.2011 |
Virgin Atlantic has recently invested in a new Customer Flow Management solution for their Staff Training Centre near Gatwick Airport
Specifically, the Qmatic system is used in the travel shop and the uniform shop, where Virgin Atlantic staff book their own flights and acquire their uniforms. The Training Centre is a very busy environment with up to 1,000 visitors per day. Previously the queues to the travel shop were long and people had to stand up and wait for service.
By using Qmatic's system, the staff members can now sit down comfortably in the centre's coffee area and wait their turn. Two large LCD screens display waiting information and call the visitors forward when their ticket numbers are coming up.
