Airport IT Services / Maintenance, Operations Support, Radio Maintenance & Digital Signage

ARINC Incorporated today announced that its global IT support and service subsidiary, ARINC Managed Services (AMS), has successfully completed a major systems integration project for Air Canada to support its new state-of-the-art global Operations Centre (OC) in Brampton, Ontario. The project was completed on-schedule and on-budget.

The $60-million project will serve as a centralized control center for Air Canada’s day-to-day operations and will monitor over 600 flights per day. The OC is expected to improve Air Canada’s operational capabilities while also increasing efficiency.

In addition to acting as Air Canada’s in-house experts on evaluating and recommending radio and telephone dispatching systems, AMS provided system engineering and support services to integrate Air Canada’s existing air-to-ground and ground-to-ground communications with the new system. AMS will provide on-going 24 x 7, 365 day support for the new operations center.

“AMS’s system integration and engineering support has been invaluable,” said Catherine Brassard, Senior Director of Operations, Excellence and Continuous Improvement at Air Canada.  “We believe the OC will significantly improve Air Canada’s operations and we consider ARINC to be a trusted partner in helping us accomplish this goal.”

The systems integration work completed by AMS was in addition to its existing radio maintenance and asset management responsibilities. AMS currently provides Air Canada with maintenance for all its UHF and VHF remote radio equipment. AMS has also established a depot maintenance facility for Air Canada’s radio equipment, providing centralized inventory control as well as frequency management, repairs, and maintenance services.  Air Canada has been an ARINC customer since March 1959.

"Air Canada is well known as one of the world's premier airlines for good reason,” said Christopher Forrest, Managing Director at ARINC Managed Services. “The new OC will provide significant benefits to both the airline and its passengers. ARINC is committed to delivering best-of-breed radio solutions for our customers and we look forward to continuing to work with Air Canada, our long-time and valued customer.”

Air Canada is Canada’s largest domestic and international airline serving more than 175 destinations on five continents.  Canada's flag carrier is among the 20 largest airlines in the world and in 2012 served close to 35 million customers.  Air Canada provides scheduled passenger service directly to 60 Canadian cities, 53 destinations in the United States and 67 cities in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,328 destinations in 195 countries.  Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. In 2013, Air Canada was ranked for a fourth consecutive year “Best Airline in North America” in a worldwide survey of more than 18 million airline passengers conducted by Skytrax.

ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 and AS9100:2009 Rev C certified. For more information, visit the website at www.arinc.com