Airport IT Support / Network Management / IT Maintenance / IT Service Management

Joachim joined ServiceTec in March 2003 as Site Manager at München (Munich) Airport, coinciding with ServiceTec winning the contract to maintain the check-in, boarding systems and automated boarding gates for Deutsche Lufthansa AG, its Star Alliance partners and partner airlines at Terminal 2 in 2003 – a contract that has been in ServiceTec's tenure ever since.

In Spring 2009, the entire system was upgraded from ARINC iMUSE to the advanced vMUSE common-use passenger technology at all the passenger service desks and gates. Under Joachim's management, ServiceTec supports the ARINC installation, which includes the vMUSE platform with local IP network and several hundred computer workstations and some thousand associated items of MUSE peripherals.

In addition to his Munich responsibilities, Joachim has been overseeing ServiceTec's activities at the new Berlin Brandenburg International Airport where ServiceTec was awarded the installation and maintenance contract for the ARINC vMUSE systems. ServiceTec and ARINC are rolling out vMUSE for check-in and back office desks, and for boarding gate workstations for use by over 30 airlines and handling agents.

As Country Manager, Germany, Joachim, will be responsible for ServiceTec operations across Germany and will report to Richard Moody, ServiceTec's Global Operations Director.