Airport IT Support / Network Management / IT Maintenance / IT Service Management

ServiceTec International, Inc. (ServiceTec) announced today that it has been selected to provide additional Information Technical Support Services for Greater Orlando Aviation Authority (GOAA) at Orlando International Airport (MCO) as part of an Information Technology Consulting Services Agreement GOAA has with Faith Group, LLC. These services include support of the IT Service Center Help Desk and technical support.

Day-to-day responsibilities will include Help Desk telephone support, remote support for desktop computers, printers, and peripherals, first level troubleshooting of reported problems with equipment and escalation of reported problems to other IT groups.

“We are delighted to have this additional opportunity to provide our airport IT expertise and support services to Greater Orlando Aviation Authority and Orlando International Airport as part of our ongoing agreement with Faith Group and the airport,” said Lynne Harrison, Executive Vice President of ServiceTec. “As the world’s leading independent provider of managed Information Technology (IT) services specifically for airports and airlines, we believe our dedication to quality in providing the best possible services to the airport leads to a better experience for the passengers and airlines. The airport is also a key part of The Orlando Experience® and our model of employing and training people living in the local area is an essential element of our desire to be a part of the local community.”

About Orlando International Airport:
The Greater Orlando Aviation Authority (GOAA) manages Orlando International Airport (MCO). With an overall total of 35.7 million annual passengers, Orlando International Airport is the second busiest airport in Florida and 14th busiest in the U.S. The airport has 18,000 employees and generates $31 billion in direct and indirect revenue for the regional economy. Orlando International Airport strives to value and delight its customers through a design concept known as The Orlando Experience®.

About ServiceTec International, Inc.:
ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and has been doing so since 1989. ServiceTec operates globally, with headquarters in the UK and the USA, and offices in Canada, Germany, The Netherlands and Japan. Other airports served include Denver, JFK, Minneapolis-St. Paul, Nashville, Oakland, San Diego, San Francisco, Amsterdam, Heathrow and Munich.

Please visit www.servicetec.com

About Faith Group, LLC:
Faith Group is a women-owned, disadvantage business that specializes in security, technology, and MEP planning, design and engineering services including program management and construction phase services for aviation, transportation, public safety and security, corporate enterprise and the health care market sectors.

Founded in 2004, Faith Group is headquartered in St. Louis, MO with regional offices in Minneapolis, MN, Philadelphia, PA and Gaithersburg, MD.

Please visit www.faithgroupllc.com