Airport IT Support / Network Management / IT Maintenance / IT Service Management

ServiceTec has announced that Carl Shallcross has accepted the newly created position of Director of Strategic Innovation, and will be pivotal in ensuring that ServiceTec continues to enhance its service offering to both existing and new customers.

Since joining ServiceTec in 1995, Carl has had a number of different roles with ServiceTec, most recently as Technical Manager – Global Sales. In recent years, Carl achieved the status of ITIL V3 expert – one of the first in the UK – and also became a Prince 2 Project Management practitioner.

Carl was instrumental in implementing ServiceTec’s Service Desk- a  flexible and cost-effective IT service management solution developed specifically to meet the demanding requirements of airlines and airports of all sizes – and an integral part of SAMSS (ServiceTec’s Airport Managed Service Solution). SAMSS currently delivers managed IT services for airport and airline systems at a number of major international airports, including Amsterdam Airport Schiphol, London Heathrow, Manchester and Munich.

Carl will continue to be heavily involved with new opportunities and oversee the further development of SAMSS.

About ServiceTec
In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Since 1989, ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands. With over 2 million hours experience, ServiceTec continues to set the standards against which other support companies are measured.

Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Minneapolis-St. Paul, Nashville, New York, Oakland, Heathrow, Schiphol, Manchester, Berlin Brandenburg and Munich.

Jeremy Biggs
Marketing Consultant
ServiceTec
T: 07887 928785
E: jeremybiggs@servicetec.com