Airport IT Support / Network Management / IT Maintenance / IT Service Management

Reston, Virginia – June 6, 2012. ServiceTec International, Inc., the largest independent provider of managed Information Technology (IT) services to the airport and airline industries, has been selected by the Metropolitan Airports Commission (MAC) to provide IT systems support for the Lindbergh (Terminal 1) and Humphrey (Terminal 2) terminals at Minneapolis-St. Paul International Airport (MSP).

This includes the management of a major million dollar upgrade to the Humphrey Terminal’s Common-Use hardware environment, as well as an upgrade to v5.3 of the Ultra CUSE platform.

 
ServiceTec will provide the MAC with on-site management, systems administration and the technician support staff necessary for keeping the Ultra Electronics Airport Systems, Inc. (Ultra) Common Use Passenger Processing System (CUPPS), Resource Management System (RMS) and Multi-User Flight Information Display Systems (MUFIDS) operational as well as any other related technical systems including, Common Use Self Service Kiosks (CUSS) and processes used at MSP.

This includes those CUPPS, CUSS and RMS systems presently in use as well as systems that may be brought into operation at MSP in the future. ServiceTec will also assist the MAC Information Systems organization in the setup and configuration of new workstations, printers, and other equipment.

In addition, ServiceTec will be making technical recommendations as appropriate, installing hardware and software, receiving and providing training, performing preventive maintenance duties, and general technology support work at MSP.

 
The upgrade will embrace all new hardware, including new SUN Solaris AODB servers and VMware virtual servers for the CUSE environment.  ServiceTec will manage the upgrade, specifying hardware and software for the new systems before commissioning and installation.

 
The partnership with the airport follows an agreement made earlier this year, under which the MAC renewed its support contracts for the CUPPS and AODB/MUFIDS networks with ServiceTec for a second time.  In addition, ServiceTec will continue to work closely with the MAC on its MUFIDS Phase III project which will expand the network and add additional flight information locations throughout the Lindbergh and Humphrey Terminals.

 
Beginning in 2001, ServiceTec has been the partner of choice for MSP.  Initially, ServiceTec provided comprehensive Level 1, 2, and 3 support services and network management for a range of systems including INFAX FIDS monitors, Videcom SEATS and IBM CUSS Kiosks.  Subsequently, the MAC contracted with ServiceTec for additional analyst expertise to supplement the in-house support of its T2 Common Use environment. The partnership was extended in 2007, when ServiceTec was asked to manage the rollout of the new multi-million dollar ULTRA CUSE project.  The following year, ServiceTec was asked to provide two Senior Network Support Analysts to work directly with MAC IS in managing the Police, Fire and Landside Revenue Networks, and now supplies Network Administration and support for MSP’s Emergency Communications Center and for the new Landside Parking Revenue Network.

 
More recently, ServiceTec managed the roll-out of MUFIDS Phase I and MUFIDS Phase II, and expanded the FIDS/MUFIDS environment into the Lindbergh Terminal, replacing the existing proprietary Delta Airlines FIDS System and, for the first time, providing comprehensive flight information for all airlines flying into and out of MSP.

 
About ServiceTec:

In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Since 1989, ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands. With over 2 million hours experience, ServiceTec continues to set the standards against which other support companies are measured.

 
Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Minneapolis-St. Paul, Nashville, New York, Oakland, Heathrow, Schiphol, Manchester, Berlin Brandenburg and Munich. For more information, please visit www.servicetec.com

 
About Metropolitan Airports Commission (MAC):

The Metropolitan Airports Commission was created by state law in 1943. A public corporation, the commission provides for coordinated aviation services throughout the Twin Cities metropolitan area. Today, the MAC operates the third largest aviation system in the nation, consisting of Minneapolis-St. Paul International Airport (MSP) and six reliever airports. For more information, please visit www.metroairports.org

 
 
Contact:

Lynne Harrison

lynne.harrison@servicetec.com

12007 Sunrise Valley Drive, Suite 355

Reston, VA 20191

Phone: 1 (703) 259-4008

Jeremy Biggs
Marketing Consultant
ServiceTec

T: 07887 928785
E: jeremybiggs@servicetec.com