Airport IT Support / Network Management / IT Maintenance / IT Service Management

ServiceTec, the largest independent provider of managed Information Technology (IT) services to the airport and airline industries, has partnered continuously with ARINC to support SFO since 1999 and is responsible for the maintenance, troubleshooting, upgrade and repair of over 7,000 pieces of equipment across the airport terminal complex, including MUSE workstations and associated peripherals, MUFIDS monitors, hand-held devices and intelligent terminals.

Since 1999, ongoing efficiency improvements have been achieved through alternate vendor selection, pro-active maintenance schedules, on-site repairs and by working closely with the airlines, the airport and other stakeholders.

About ServiceTec:
In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Since 1989, ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands. With over 2 million hours experience, ServiceTec continues to set the standards against which other support companies are measured.

Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self-service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Minneapolis-St. Paul, Nashville, New York, Oakland, Heathrow, Schiphol, Manchester, Berlin Brandenburg and Munich. For more information, please visit www.servicetec.com

About ARINC Incorporated
ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 and AS9100 certified. For more information, please visit www.arinc.com

About San Francisco International Airport:
San Francisco International Airport, the “gateway to the Pacific,” is the largest airport in the San Francisco Bay Area, the tenth busiest in the United States and the twentieth largest airport in the world by passenger count. For more information, please visit www.flyfso.com