Airport IT Support / Network Management / IT Maintenance / IT Service Management

ServiceTec International, Inc. (ServiceTec), the world’s leading independent provider of managed Information Technology (IT) services specifically for airports and airlines, announced today that it has been selected by the Terminal One Management, Inc. (TOMI), who run Terminal One at JFK International Airport, to support their newly installed Automated Passenger Control kiosks.

Automated Passport Control (APC) is an expedited customs entry process that is designed to help travelers move more quickly through the U.S. border clearance process by entering information at a self-service kiosk. APC is a free service and does not require pre-registration or membership. Instead of filling out a declaration card, passengers who are eligible can proceed directly to a self-service kiosk in the passport control area.

“Terminal One at JFK is excited to be able to offer this additional facility to our returning international passengers enabling them to move more quickly through the U.S. border clearance process,” said Edward J, Paquette, Executive Director, “and we are pleased ServiceTec was able to extend their scope to provide support.”

ServiceTec has been supporting passenger self-service kiosks at airports since 1998 when Amsterdam Airport Schiphol first introduced them and is well used to the additional support challenges presented by these devices.

“We have been providing on-site support to Terminal One at JFK continually since 1998 and always appreciate being given the opportunity to extend our scope to support new technologies as they are introduced by TOMI. We know that TOMI has great plans for the future and look forward to being able to provide our airport IT expertise and support services to the airport team for many years to come.” said Lynne Harrison, Executive Vice President of ServiceTec. “ServiceTec is all about providing quality customer service to airports. In addition, our dedicated on-site team at Terminal One has an average of 10 years continual service with ServiceTec, testament to their commitment to both the airport and the company”.