Airport IT Support/Network Management/IT Maintenance/IT Service Management

ServiceTec has been contracted by Rapiscan Systems Limited to provide out of hours and weekend help desk services for Rapiscan’s UK customer base. The service is provided via SAMSS – ServiceTec’s Airport Managed Service Solution – an uncomplicated, flexible and cost-effective IT service management solution that meets the service desk and service management requirements of airlines and airports of all sizes.

Rapiscan Systems is a leading global supplier of security inspection solutions utilising X-ray and gamma-ray imaging, and advanced threat identification techniques such as neutron and diffraction analysis. The company's products are sold into four market segments: Baggage and Parcel Inspection, Cargo and Vehicle Inspection, Hold Baggage Screening and People Screening, and have an installed base globally of more than 70,000 security and inspection systems.

ServiceTec’s dedicated SAMSS Service Desk, manned by analysts highly qualified and experienced in airport and airline service management, also supports Schiphol International, London Heathrow and Munich, delivering end-to-end Incident and Problem Management of Common Use and Transfer Kiosk services