Airport IT Support/Network Management/IT Maintenance/IT Service Management

ServiceTec – the world’s leading independent provider of Managed IT services to the airport and airline industries – has won a major installation and support contract at the new Berlin Brandenburg International Airport.

Currently under construction 18 kilometers south of central Berlin, Berlin Brandenburg International Airport is scheduled to open on 3 June 2012 and has been designed to replace Berlin’s Tempelhof Airport, (which closed in 2008), and the existing Tegel and Schönefeld airports which will close when Berlin Brandenburg Airport comes into operation.

In a major competitive win, ARINC was recently awarded the contract for passenger check-in and departure systems at the new Berlin Brandenburg Airport, and will supply its industry-leading passenger solution: vMUSE – which is fully compliant with the IATA CUPPS standard for common-use passenger systems.

ServiceTec, a major and long term partner of ARINC, has been awarded the installation and maintenance contract for the vMUSE systems. Hardware installation will be completed in February, and at full operation ServiceTec and ARINC will have rolled out vMUSE on 153 workstations for check-in and back office desks, and 188 boarding gate workstations for use by 31 airlines and handling agents.

ServiceTec will use SAMSS to record, monitor and manage all service and maintenance calls placed by airport staff. SAMSS (ServiceTec’s Airport Managed Service Solution) is a flexible and cost-effective IT service management solution that delivers end-to-end Incident and Problem Management of Common Use and Transfer Kiosk services. SAMSS already currently supports Schiphol International, London Heathrow and Munich airports.

“This contract reaffirms ServiceTec’s position as the world’s leading independent provider of managed IT services to airports and airlines,” said David Ison, ServiceTec’s Chief Executive Officer. “We already have an extremely close relationship with ARNC. This partnership further cements the relationship and positions us to provide similar solutions to other international airports as they continue to embrace new technologies to reduce costs and improve passenger services.”

ServiceTec’s engineers and consultants are already working extremely closely with ARINC and Berlin Brandenburg Airport on the first phase of the installation project – 96 workstations plus perppherals. Once the installation phases have been completed, ServiceTec’s on-site team will be providing round-the-clock maintenance and support services to some of the most stringent SLAs in the industry.

ServiceTec has been the partner of choice for airports of all sizes looking for specialized, independent and expert support of a wide range of kiosks since the mid 1990’s when the company was selected by Schiphol International Airport to provide implementation and support services for the world’s first CUSS kiosks. Today, ServiceTec remains at the forefront of kiosk maintenance and support.

ServiceTec’s partnership with ARINC has included the installation, maintenance and support of ARINC passenger check-in and boarding solutions at London Heathrow International Airport and Manchester International Airport, amongst others.

“We are pleased, that with ARINC we have found a competent and experienced partner for CUPPS services at Berlin Brandenburg Airport”, said Andreas Deckert, Head of Aviation Management at Berlin Airports. “The first units have already been operating for the test run of the airport, which started in November.”

About ServiceTec
In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Since 1989, ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands. With over 2 million hours experience, ServiceTec continues to set the standards against which other support companies are measured.

Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Minneapolis-St. Paul, Nashville, Raleigh Durham, New York, Oakland, Heathrow, Schiphol, Manchester and Munich.