Airport IT Support/Network Management/IT Maintenance/IT Service Management

Company ServiceTec
Date 24.01.2012

ServiceTec – the world’s leading independent provider of Managed IT Services to Airport and Airlines – will be exhibiting at Passenger Terminal EXPO 2012 in Vienna, Austria from 18th – 20th April 2012.

Founded in 1989, ServiceTec provides airports and airlines of all sizes with comprehensive, customized, strategic and mission critical Managed IT Services to ensure the ongoing availability of business and mission critical systems, including passenger check-in systems, baggage handling systems, Common Use Kiosks, and biometric and access control systems. ServiceTec supports well in excess of 50,000 airport system devices and over 1,000 airport self service devices to some of the world’s most stringent SLAs.

ServiceTec was recently awarded major contracts with the new Berlin Brandenburg International Airport where, as a major and long term partner of ARINC, ServiceTec will handle the installation and maintenance for the vMUSE rollout for over 300 check-in,  back office and boarding gate workstations which will be used by 31 airlines and handling agents. ServiceTec will use SAMSS (ServiceTec's Airport Managed Service Solution) to record, monitor and manage all service and maintenance calls placed by airport staff.

SAMSS is an easy-to-use, powerful, expandable,  flexible and cost-effective IT service management solution developed specifically to meet the service desk and service management requirements of airlines and airports. Underpinning the dedicated Service Desk,  manned by analysts highly qualified and experienced in airport and airline service management, SAMMS delivers numerous benefits, and currently supports  Schiphol, London Heathrow and Munich international airports (in addition to the new Berlin Brandenburg International Airport), delivering end-to-end Incident and Problem Management of Common Use and Transfer Kiosk services.

ServiceTec was also recently selected by the Metropolitan Nashville Airport Authority (MNAA) to provide on-site IT systems support for emergency network monitoring, network and desktop support at Nashville International Airport (BNA).  ServiceTec’s customers include: Berlin Brandenburg International Airport, John F Kennedy International Airport, London Heathrow International Airport, Manchester International Airport, Minneapolis-St.Paul International Airport, Munich International Airport, Nashville International Airport, Oakland International Airport, Raleigh-Durham International Airport, San Francisco International Airport, and Schipol International Airport.

About ServiceTec
Operating from bases in Europe, North America, Canada and the Far East, ServiceTec is the world’s leading independent provider of Managed IT Services to airports and airlines. With a global network of vastly experienced, stringently vetted and highly qualified technicians, ServiceTec has years of expertise in managing and maintaining difficult and sensitive airport and airline IT systems faster and more efficiently than any other IT service provider. From the maintenance and support of business critical systems, on-site and remote service desks, and systems configuration and management, to project management and the design, development and implementation of entire systems and solutions, ServiceTec’s proven capabilities extend across the entire airport IT infrastructure.

ServiceTec will be Exhibiting at Passenger Terminal EXPO 2012 in Vienna at Stand: 6130

 

Passenger Terminal EXPO 2012: 18th – 20th April 2012, Vienna, Austria

The world's leading international airport terminal conference and exhibition


Passenger Terminal EXPO provides the most significant opportunity for airport and airline industries to debate current issues and form business relationships on a global scale. 2012 will be the 18th international conference and exhibition for passenger terminal design, management, security and technology.

Passenger Terminal EXPO 2012 over three days will bring together CEOs, senior airport and airline executives, architects, engineers, key decision makers, suppliers and buyers from all over the world to pool information and exchange ideas about the future development of the airport industry.

The Passenger Terminal EXPO conference and exhibition is a world-class event that attracts over 3,500 attendees from airports, airlines, aviation authorities and related businesses, with at least 85 countries represented each year.

We look forward to seeing you in Vienna.


Airport Suppliers are an official Media Partner for this event.

Contact

ServiceTec Airport Services International Limited
The Spirella Building
Letchworth Garden City
Hertfordshire
United Kingdom
SG6 4ET
  • +44 (0) 1462 476200