Airport Passenger and Ground Handling Automation Solutions

Company Damarel Systems International Limited
Date 21.08.2015

L-DCS installed on site and operational within a week of first contact!
A change of platform at Mactan Cebu International Airport in the Philippines had the potential to cause serious disruption for passenger check-in and boarding. With the airport conscious of delays on vital airline connections they were facing the possibility of NO automated DCS for an extended period.

Cebu turned to Damarel to solve the problem. Within a week of the first contact, Damarel’s team completed the installation, configuration and agent training of L-DCS, all on site at the airport – an incredible achievement.

Impressed with how rapidly and smoothly the system was deployed, the airport company has also now contracted to use L-DCS as a Backup DCS, to ensure business continuity for the next 5 years. With over 6.5 million departing passengers in 2014 the airport cannot risk being without automated check-in for any of the 12 incumbent airlines.

Backup DCS
The repercussions of a DCS failure can be significant, with a direct financial impact as well as queues and delays for passengers at the Check-in and the consequential damage to reputation.

Business Continuity is essential to a modern and successful airport ground handling operation – passengers expect it and trust their aviation companies to get them to their destinations without disruption. Damarel are seeing increasing interest in the innovative use of flagship product L-DCS as a backup system – B-DCS.

All Nippon Airlines (ANA), one of the largest operators in Japan, uses B-DCS as a “hot-standby” check-in and boarding system for all of its international flights.

Takeshi Tokunaga, Director of Strategic Planning at ANA, explains the operational benefits of a well-executed backup plan: “Our employees can work with B-DCS very easily as the software is very simple, and training was quick and easy. We could not think of having manual backup again. It would be a very big risk.”

For ANA, Damarel transfers all passenger, flight and inventory data in real-time between the airline’s primary DCS and the backup system. The system is always ready to take over check-in and ensures  the highest degree of continuity for the airline and their passengers.

L-DCS and B-DCS can be deployed on locally hosted hardware or from Damarel’s data centre. Certified on all major CUTE/CUPPS platforms, they both provide a clear, easy-to-use Graphical User Interface that needs minimal staff training.

Damarel has been providing mission critical DCS and B-DCS systems for major airlines and international airport hubs since 1998.

Contact

Damarel Systems International Limited
The Granary, Grange Court
Grange Road
Tongham
Farnham
Surrey
United Kingdom
GU10 1DW
  • +44 (0)1252 783787