Airport Passenger and Ground Handling Automation Solutions*1

Damarel Babel and Embark – fully operational at new LHR Terminal 2
                           
Heathrow Terminal 2 officially opened its doors to passengers on June 4th 2014. The “Queen’s Terminal”  arises from the site of the original Terminal 2 and the new building will be the home for all of the Star Alliance carriers operating from LHR. The £2.5bn (US$4.1bn) terminal is the latest phase of a £11bn (US$18.4bn) investment programme at Heathrow Airport and delivers a spacious, cutting edge facility that is truly passenger focused.

Damarel is delighted to be an active part of this major project aimed at transforming and improving the passenger experience at one of the world’s busiest airports.

Check-in and Bag Drop

Passenger convenience and self-service is the central focus at Terminal 2 and Damarel’s Babel CLF ensures Air China and All Nippon Airways exceed expectations. Babel’s advanced airline GUI has been tailored to simplify and streamline the operation of the Common Bag Drop, with passengers and bags processed in seconds. Self-service check-in is now at record levels and a quick, convenient bag drop is essential to ensure passengers enjoy the best possible airport experience.

Self Boarding Gates

At the gate, passengers can also take advantage of the latest Self Boarding Gates powered by Damarel’s Embark automated boarding application. Embark drives the SBGs in the most advanced ‘unattended’ mode and passengers “self-scan” themselves securely through to the aircraft. Automated boarding dramatically cuts down the time taken to load aircraft, reduces gate congestion and decreases staff overhead.

Babel and Embark are a fully integrated solution to simplify, improve and speed-up passenger processing – at reduced cost.

All these factors were major considerations for their use in the state-of-the-art T2, which hopes to become rated as one of the world’s best airport terminals for years to come.

Opening a new terminal is one of the most complex challenges that any airport can undertake.  Inevitably some things might not run perfectly on day one.  However it’s safe to say that Damarel’s Babel CLF and Embark WILL work without a hitch from the kick off – there’s a long and successful track record to prove it.

Background

Babel is the most flexible, the most powerful and the most widely supported Graphical User Interface for airline DCS passenger check-in available today. The simple Common Language Facility is straightforward and effortless to use – through a Windows® interface the agent is guided through the common check-in tasks with uncomplicated menus, buttons and displays. , .. With support for over 50 airlines on a huge variety of systems, Babel reduces errors, speeds up check-in and allows agents to deliver a superior customer service.

There are to date over 150 airports worldwide with a Babel installation – it is certified for use on all major Common Use Platforms (including SITA and ARINC). Wherever it is in use, Babel reduces training costs and increases staff flexibility.

Embark is, without doubt, the world’s foremost airline passenger boarding system  providing rapid and secure gate handling to airlines around the globe. Embark  frees up the traditional bottle-neck at the gate, enhances security and removes manual checks; the result is faster and more accurate passenger processing.

Very quick to learn and extremely easy to use, Embark presents a standard, simple GUI to the agent regardless of the airline DCS being used. It is  currently being used in over 200 airports worldwide and processes hundreds of millions of passengers every year; a testament to its efficiency and popularity.

Embark is certified on all major CUTE/CUPPS platforms and supports the full range of devices for reading boarding passes  – from hand-held scanners and Boarding Gate Readers to Self Boarding Gates. In operation Embark provides an instant Board/No Board decision, checking API and Selectee data and  cuts boarding times significantly.

Company Profile

Founded in 1988, Damarel specialise in delivering software solutions for airport operations. For over 20 years, Damarel have helped clients worldwide to automate their passenger and ground handling operations, improving performance whilst reducing costs.

For more information, please contact info@damarel.com.

Contact Details

For interviews, media information and pictures please contact:

James Kelly
jkelly@damarel.com

Tel: +44 (0)1252 783787
Fax: +44 (0)1252 783178

www.damarel.com