Airport Queue Management Solutions and Flight Information Display Solutions

In order to enhance customer experience Wavetec in collaboration of Viosionaire designed and installed a Queue Management System at ADEC to manage and transform their customer service area. The solution compromised of a complete Wavesphere customer flow management solution.

The service area is the physical space where an organization interacts with customers primarily for executing transactional activities, which are inherent in the business model. Wavesphere is a methodology which comprises of Organizing, Engaging, and Measuring specific actions which play an instrument role in enhancing ADEC's customer service area.

Abu Dhabi Education Council (ADEC) is the only educational body which is responsible to implement and develop educational policies in Abu Dhabi. Moreover ADEC is a research based legislative body which spends its considerable efforts in educational research projects and community surveys to help the educational reforms for schools in Abu Dhabi.

Being such a prestigious and a high reputed institution, it experiences a high footfall of school representatives and stake holders. Due to this high influx of customers, ADEC customer service area experiences irregular queues and long waits. Therefore a need prevailed to make customer service areas more organized.

The queue solution comprised of a dual printer, touch screen kiosk which allows customers to collect a ticket for appointment. This touch screen ticket dispenser kiosk is equipped with multifunctional software making it easier for customers to choose a service category they are interested in. Upon registration the customers enters a virtual queue and are issued with a unique identification number.

To call customers to the reception and then diverted to their designated appointments at ADEC. LED displays and ceiling speakers were used to announce unique customer ticket number. Also a plasma screen was used to display queue status which is backed by customized software that provides comprehensive data regarding queuing status. The main highlight of this installation was integrating an Auto-Next feature in the customer calling algorithm. This allows operator an automatic and seamless flow of customers. Moreover, ADEC also received a comprehensive reporting system which enables them to track and enhance their operational efficiency. The entire project was up and running in a weeks' time which allowed ADEC to manage the flow of their customers in a much organized manner.

About ADEC
Abu Dhabi Education Council (ADEC) is a legislative body which aims to develop educational reforms for institutions in the Emirate of Abu Dhabi. It was established in 2005 by his highness, Sheikh Khalifa Bin Zayed Al-Nahyan, the UAE President, the Supreme Commander of the Armed Forces and the Ruler of Abu Dhabi.About Wavetec

Wavetec is a multinational technology company based in Dubai that offers an ecosystem of solutions for the improvement of the service areas, meeting the company's needs in organizing the influx of people, guaranteeing a valuable engagement experience, and obtaining relevant measures for the decision-making process so as to improve business results. The Wavetec Queue Management Systems, Digital Signage and Customer Feedback measurements are located in different regions with applications in various areas and industries like hospitals, retail and banks. Some examples of the technology can be found on the BCI Chile, Barclays, Emirates Airlines, Tesco, LIDL and Chilexpress.