Airport Resource Planning and Optimization Solutions

Avsec, the government provider of aviation security services in New Zealand, has chosen Quintiq’s employee scheduling solution to increase operational efficiencies.

Avsec is responsible for all pre-board screening of passengers at major airports throughout New Zealand. Avsec’s activities also include screening checked baggage, screening of airport workers, airport access controls, random patrols, aircraft security and managing the Airport Identity Card system for restricted areas.

Avsec is implementing Quintiq’s employee scheduling software for operational staff with the goal of optimising rosters by matching workload to staff resources. The net result will be a reduction in operational costs, efficiency and productivity improvements, and a higher level of staff satisfaction and retention.

Quintiq is capable of supporting all Avsec requirements, without the need for modifications to the standard software. Quintiq’s flexible solution will allow real time adjustments for changed or delayed flights helping Avsec achieve accurate demand driven rostering. There will be one system covering different locations, staff and processes. With the new system Avsec will gain a global view on resource management which will aid in the effectiveness of the whole organisation.

“We have gone through an extensive RFP process and have selected Quintiq as the best option to help us increase staff satisfaction through simplifying the rostering process while improving reporting and information flows,” stated Mark Everitt, Avsec General Manager. “We are confident this partnership will help us maintain and enhance the effectiveness of our aviation security operations in New Zealand.”

“Avsec has an outstanding performance record in aviation security. We welcome them on board as a client and are pleased that Quintiq is continuing to increase market share in security and aviation related markets. Aviation security is a dynamic industry demanding the most flexible and nimble of work forces”, comments Paul Shepherd, Quintiq Business Unit Director. “Demand fluctuations and unplanned events constantly challenge the planner. This calls for an equally flexible employee scheduling tool to effectively deploy the right number of staff to the right location at the right time. At the same time ensuring staff preferences are considered. ”