Airport Security and Passenger Flow Solutions

In late 2010 HRS began work with Gatwick Airport on a series of new initiatives to introduce innovative technologies into Gatwick in support of its ambitions to become the airport of choice for passengers.

Perry Hailey, head of technology at Gatwick Airport, said: “HRS’s previous experience of deploying cutting edge technologies at other UK-regulated airports gives us confidence in engaging in new and innovative technology solutions to maintain a cost effective compliant security regime and improve the customer experience.”

As part of this undertaking HRS provided studies and latterly trials into a world first deployment of Iris at a Distance technology with Gatwick Airport to help secure the Common User Lounge (CUL), where Domestic and International passengers mix, in the new South Terminal Passenger Search Area.

The challenge for Gatwick Airport was the ambition to create a ‘slicker, more straightforward experience for passengers’ as part of their £45m refurbishment of the South Terminal. MFlow Track (world first ‘iris at a distance’) complemented this task by ensuring the secure and easy flow of passengers in areas used by international and domestic travellers in the Common User Lounge. Human Recognitions Systems installed an automated solution that would prevent passengers swapping boarding passes within the CUL as well as speeding up passenger flow into the area by reducing the time taken to search and check individuals.

Opened in June 2011 the South Terminal is expected to process over 15million passengers and HRS is proud that a world's first deployment of this exciting technology is part of the experience for the passengers using Gatwick’s facilities.