ARINC - Airport Systems Integration Services

Annapolis, Maryland—ARINC Incorporated has once again been commended by the U.S. Federal Aviation Administration (FAA) for its “outstanding performance” in providing air-ground communications in the FAA’s Oceanic Flight Information Regions.

The FAA commendation is dated October 30 and marks the eighth consecutive time ARINC has received an “excellent” service rating, the highest available. The FAA reviews ARINC’s performance every six months under the company’s 2005 contract for Aeronautical Mobile Communications Service (AMCS).

ARINC owns and operates radio communications centers in California and New York, serving aircraft over the oceans in U.S. controlled airspace. More than a hundred ARINC operators work at the facilities, handling over two million voice and electronic messages per year between aircraft and FAA Air Traffic Controllers.

As a result of the excellent evaluation rating, the FAA awarded the company a maximum performance based incentive award which will be shared with staff at the ARINC communications centers.

In his letter of commendation, FAA Program Manager Peter M. Vogt noted, “The FAA site managers appreciate ARINC’s responsiveness in helping to address issues that have
arisen during continuous operation.” He also cited the company for its performance in rapid restoration of a hardware failure, for dedication to reliable service, and for its attention to detail and quality control.

In addition to obtaining customer satisfaction feedback from the site managers at its Air Route Traffic Control Centers (ARTCCs), the FAA also conducted an internal review of ARINC’s performance. The result indicated ARINC consistently met or exceeded all contractual requirements while working with FAA to continue to improve service to the aircraft operators in oceanic airspace.

“ARINC is very pleased to again receive this commendation and award from our long-time FAA customer,” stated Ron Hawkins, ARINC Vice-President, Commercial Aviation Solutions. “Oceanic communications plays a key role in maximizing the efficient use of FAA controlled airspace in the Pacific and North Atlantic. ARINC takes pride in performing this vital mission for the FAA.”
 

ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 certified.

Release: 09-140

Brand Management & Communications
corpcomm@arinc.com
+1 410.266.4652