Point.FWD: AvSec Update October

AvSec Update October

Each month we release a latest issue of our newsletter bringing you the most recent insights and approaches for solutions to global AvSec challenges. You are part of the Point FWD network and therefore receive this newsletter.

This month: October
This month our consultant Jo-Anne, together with a group of industry experts, takes a closer look at the levels of satisfaction that security operators in EU checkpoints perceive while performing operational duties. We furthermore put focus on the peaks of passengers that airports have been processing in last months, and what can be done to learn from these specific periods of time.

Enjoy reading and let’s make sure to catch up soon!

We reached out to Brian Cilinder-Hansen (Security Process Manager at Copenhagen Airport), Sofie Eyckerman (Aviation Quality & Training Manager at G4S Belgium) and Maykel Bloom (Security Coordinator at PMT Maastricht Aachen Airport), who shared their thoughts on the link between Operator Performance and Operator Satisfaction. In this blog we explore aspects that influence the satisfaction of operators from a field expert point of view.

Security checkpoints in airports have been around for over 50 years since their introduction in the early 1970s, following a series of airplane hijackings. Over the last 20 years, security screening processes have developed from traditional x-ray systems and walk-through-metal-detectors, to automated security lanes with CT-scanners for cabin baggage handling and millimetric wave security scanners for passengers.

Our belief is that the AvSec Industry, like any other industry, should be in constant development to address the demand of the airport processes. This to take advantage technological developments, innovations, operational insights and to create the best possible operational process and experience within the boundaries of the airport requirements and ever-changing legislation.

Looking back at period of summer peaks of passengers, most Airports have experienced their first busy periods after 1,5 years. As the circumstances in security checkpoints seem to have changed for good (e.g. passenger behavior, added technical components and altered people interaction), checkpoint flow and throughput has been impacted as a result.

Point FWD helps airports and Security Operating companies in providing insights on these changes in order to take adequate measures, or CONOP changes to mitigate a decrease in performance.

Our key in our relation with clients is to help them to stay ahead of the curve. During interactive “Ahead of the Curve” sessions we leave our comfort zones and challenge ourselves to get a look at new angles – to think outside of the box.

Point FWD has been active in the aviation security industry for over 10 years. During these years our colleagues have helped to create a smart, optimized and future-proof Aviation Security screening. To go beyond this, we recently we decided to expand our view to adjacent processes as well. We firmly believe that with our solutions and data-based thinking, we can assist airports in other aspects than solely the security process.