Emergency Notification and Crisis Management Service

In the past, the only available option to manage an alert or crisis was to access an alerting and crisis management system on the Internet or to use a telephone device. This presented the challenge that as soon as a crisis or incident occurred but the responsible persons did not have a computer available, they were fairly limited in the action they could take. When smartphones conquered the mobile phone market, the situation changed significantly.

Apps (applications) sprang up like mushrooms and were rapidly available for almost every kind of application. Staff in companies were keen on the idea of using only one single mobile device. Smartphones became the business communication device of choice in virtually every company. Driven by this, more and more mobile business applications for smartphones were developed for the market. Soon mobile applications took on major importance in fields including crisis and incident management.  Managing a crisis using an Internet platform, or launching and receiving alerts via telephone, are still core methods. But since the speed of technological development has brought out even more professional apps for this specific field of business, crisis managers have tended to shift the management and handling of a crisis towards smartphones. Apps such as WhatsApp have become widely important and highly popular in business communication matters, whereas well-established channels such as SMS text messaging have lost ground.

What are the reasons for this change, and what are the advantages of mobile applications? It’s obvious: reliability and cost-effectiveness! When we consider just one of the main scopes of a professional alerting and crisis management, namely reliability, it will inevitably lead the industry to mobile applications. The most outstanding advantages in comparison to text messaging are that mobile applications are far more stable and failsafe.  No less relevant, especially with respect to mass communication in an incident involving alerting hundreds or thousands of people, is the high cost-effectiveness of an app. In addition, crisis managers are now able to handle a complete incident using a professional app. Specialist developers offer a wide range of functions and features. Mobile devices are no longer limited to launching / receiving alerts via SMS or E-Mail. With mobile apps, processes within alerting and crisis management become truly mobile and extremely convenient for their users. But at the end of the day, mobile apps bring the highest benefit to those people who will be safe because they were alerted immediately using a stable and rapid method of communication!