What passengers say… For this pilot the Airport has chosen to test one-stop Self Bag Drop that offers passengers the best passenger experience because they can print and attach a bag tag and drop their hold baggage in one step. And that shows: They find Scan&Fly ‘Fast and Easy’ – see this video – and rate Self Bag Drop with Scan&Fly with an 8,4 (out of 10). A small selection of passenger quotes: ‘We didn’t have to queue, it’s very good‘, The bag drop process is fast and easy’ and ‘I can save time and can enjoy my breakfast earlier.’
So Self Bag Drop really does improve the passengers journey because it is faster, and passengers no longer have to queue and thus spend more time on their breakfast, coffee, or to do a bit of shopping (and that is of course good news for the airports revenue..).
1-stop Self Bag Drop This particular Airport was looking into Self Bag Drop solutions for a six month trial use of one-stop Self Bag Drop process, which means that passengers can both print and attach a bag tag and drop their hold baggage. The smart design enables Scan&Fly to fit on every existing airport infrastructure, utilizing the existing check-in desks and conveyer belts. |