Designing the Self bag Drop process The key to success for this project is not only to install Scan&Fly, but also to organize and optimize the entire Self Bag Drop process around it. Ivar van der Smaal: “Together with Type22, the airport reached this by involving the airlines and handling agents from the start of the project. An instruction video and signage make sure that passengers are well prepared. We created a preparation area where we prepare the passengers before they start with the Self Bag Drop experience. This ensures fast Self Bag Drop times and increases the airport’s terminal capacity.”
Excellent results The participation of the airlines and well trained ground staff make it possible to control the passenger process, with excellent results. Passengers respond very well to this new innovation. To check how they experience Self Bag Drop, Type22 interviewed the passengers. With an average score of 9,2 out of 10, passengers are extremely content. 83 percent would recommended the Self Bag Drop service to other passengers. Because of the success so far, Eindhoven Airport is eager to expand the Self Bag Drop process. |