Global Managed IT Services for Airport and Airline Systems

Best global airport

Toronto Pearson International Airport is Canada’s busiest airport. Established in 1939, Pearson Airport handled more than 31.5 million passengers and well over 425,500 aircraft movements last year.

On December 2 1996, the Greater Toronto Airports Authority (GTAA) assumed responsibility for the management, operation and maintenance of Pearson Airport and has implemented a comprehensive redevelopment program including new terminals and infrastructure. In 2006, ServiceTec was awarded the infrastructure support for the new Terminal 1, existing Terminal 3 and the Terminal 3 expansion by the GTAA — support services that have now been extended to include the new pier F at Terminal 1. Under the terms of the contract, ServiceTec provides IT infrastructure support services for the Common Use Passenger Processing System on more than 4,300 devices and associated peripherals on a 24×7 basis with on-site personnel.

In January 2007, ServiceTec was awarded an additional contract to maintain over 90 new Common Use Self Service Kiosks to expedite passenger processing, along with a suite of peripheral devices to meet the IATA Simplified Passenger-Processing model. Response levels for CUSS Kiosk service and support requests are 15 minutes, with a requirement to return a Kiosk to service (as per manufacturers’ specifications) within 45 minutes.

The on-site ServiceTec team works in close harmony with the GTAA IT & T team and provides a wide range of on-site services including routine and unscheduled maintenance, management and administration of spare parts and equipment, continuous improvement and a business continuity plan.

Toronto Pearson International Airport was awarded the title of “Best Global Airport 2006” by the Institute of Transport Management. The GTAA saw ServiceTec as the natural choice to create a dynamic, flexible adjunct to its IT & T organisation, citing ServiceTec’s unparalleled experience and industry leading adherence to accepted quality standards.

About ServiceTec

In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Over the past 14 years ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands.

ServiceTec supports over 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec’s currently supports systems at San Francisco, Los Angeles, Minneapolis-St. Paul, Washington Dulles, Miami, Orlando, Boston, Philadelphia, Houston, New York, Toronto, Calgary, Heathrow, Schiphol, Manchester and Munich.