Global Managed IT Services for Airport and Airline Systems

long term commitment

John F. Kennedy International Airport (JFK) employs over 35,000 people. In 2008, over 46 million passengers passed through JFK.

As a part of an on-going redevelopment program undertaken by the New York Port Authority and its airline and airport partners, ServiceTec was awarded the IT support contract for the new JFK Terminal 1 (TOGA) in June 1998. ServiceTec became an integral part of the installation team for the brand new terminal and worked closely with ARINC to meet an ambitious installation and implementation schedule to enable the airport to proceed with its planned and on-time opening ceremony. 

In supporting and maintaining the ARINC MUSE system, together with numerous hardware devices located throughout the terminal, the on-site ServiceTec team continues to exceed both the Terminal Management Group’s and airlines’ tight service delivery deadlines on 1,000 items of MUSE and other hardware.

The service is delivered on-site 18 hours each day with the remaining period covered by a comprehensive on-call system.

ServiceTec continues to expand its IT managed role with Terminal 1 and its airline partners. Air France rely on ServiceTec for level 1 and level 2 support of their dedicated CUSS Kiosks in the Terminal. More recently, working with Terminal 1, ServiceTec now provides managed support of Air France’s WiFi connectivity in its Lounges. In an activity that saw off airport expansion, ServiceTec supports Royal Air Maroc’s back office functions at its Town Office and Cargo facility. 

Today, ServiceTec provides support and maintenance services on a direct basis with Terminal 1 (TOGA), while maintaining an extremely close working relationship with ARINC. In 2006 ServiceTec was awarded a further five year support contract at JFK and in 2008 was presented with a 10 year service plaque by Terminal 1 in recognition of outstanding services provided.

About ServiceTec

In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Over the past 14 years ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands.

With 1.5 million hours experience, ServiceTec continues to set the standards against which other support companies are measured.  Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self service devices at the world’s busiest airports.

Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Los Angeles,  Minneapolis- St. Paul, Washington Dulles, Miami, Orlando, Boston, Philadelphia, Houston, New York, Oakland, Toronto, Calgary, Heathrow, Schiphol, Manchester and Munich.

Contact us:

ServiceTec International Inc

12007 Sunrise Valley Drive

Suite 355

Reston, Virginia 20191

USA

t: +1 703 259 4000

f: +1 703 259 4001

e: info@servicetec.com

ServiceTec Airport

Services International

The Spirella Building

Letchworth Garden City

Hertfordshire SG6 4ET

UK

t: +44 (0) 1462 476200

f: +44 (0) 1462 476210

e: info@servicetec.com

www.servicetec.com